30 days old

Software Implementation Consultant

MeridianLink
Atlanta, GA 30339
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  • Job Code
    139945478

Software Implementation Consultant IIII

Position Summary

Remotely lead the full life cycle of initial and subsequent client deployments for software licensed by MeridianLink. Manages client expectations, meets timelines, acts as a liaison between the client and other company departments. Educates clients on software capabilities. Translates verbal or written customer requirements into product features through a detailed understanding and communication of our product and its variety of flexible features that can be tailored to specific situations.

RESPONSIBILITIES

Has a thorough understanding of MeridianLink's licensed software and its capabilities in order to educate and provide best practice recommendations to client stakeholders on system implementation, configuration, testing methodology and training

Adheres to deployment/project schedules and effectively meet timelines

Serves as the focal point to facilitate interaction between clients and other MeridianLink departments

Be responsible for innovation and leadership in developing and implementing initiatives that support client goals and objectives

Manages internal and external stakeholder communications and expectations through the deployment cycle

Organizes tasks to maximize productivity and efficient utilization of internal resources and software

Provides the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests

Be proactive at Identifying potential issues and facilitate sensible resolutions before they become escalation items

Performs other projects/duties as assigned; occasional travel to clients as needed

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

  • Demonstrates effective client service and client satisfaction focus
  • Excellent verbal and written communication skills
  • Effective presentation skills demonstrated by comfort in speaking to groups remotely from our Costa Mesa office
  • Strong organization skills, self-motivated, ability to problem solve

QUALIFICATIONS:

  • Bachelor's degree in a related field or equivalent financial industry experience with minimum 2 years job related field experience exhibiting knowledge of project management, organizational skills, problem resolution, and business analytical skills
  • Proven experience exhibiting business analytical skills and a deep understanding of industry practices
  • Ability to provide insight and creativity into solving business process challenges
  • High level of organizational skills and the ability to manage multiple projects simultaneously
  • Computer proficiency including Microsoft Office Suite
  • Knowledge of customer service principles and practices
  • Physical abilities (i.e. Heavy lifting may be required for some IT positions)

Meridianlink Enables entrepreneurs and consumers to achieve the American dream by creating technological solutions that fuel the engine for financial growth. Our top notch solutions create the premier customer experience every time. We believe in the principles of empowerment, collaboration, individual achievement, and innovation.

At MeridianLink, we work together to design, implement, test, and deliver state-of-the-art web applications for the financial services industry, using the latest technologies including cloud computing, mobile development, responsive design, ASP.NET, JavaScript, C#, VB.NET, and SQL Server.

OUR CULTURE

Our low turnover is a testament to our wonderful culture where people value the work they do and appreciate each other for their contributions. MeridianLink develops our employees so they can grow professionally by preferring to promote from within. We have an open door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

Meridianlink is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check and drug test as part of our offer process.





PI139945478

Posted: 2021-06-24 Expires: 2021-07-26

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Software Implementation Consultant

MeridianLink
Atlanta, GA 30339

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