1+ months

Training Manager, Yelp Restaurants

New York, NY 10007
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Love to dine out? Passionate about the industry and helping restaurants succeed? Yelp Reservations and Yelp Waitlist are powerful tools for amazing dining experiences. Our reservation and waitlist platform reaches and engages diners with an unforgettable experience on the largest restaurant discovery platform on the planet. Whether youre planning two weeks or 20 minutes in advance, our mission is to empower diners to browse and book a table at a restaurant they will love.

The Yelp Restaurants team is looking for a Training Manager to support the training and development of Yelps sales and customer success teams. The ideal candidate is relentlessly process driven, organized, and detail-oriented.

The Training Manager will support the creation and ongoing execution of Yelps sales and success development programs. The successful candidate will be a self-starter, able to think creatively, problem solve, and prioritize tasks in a fast-moving environment.

Where You Come In:

  • Assist in the creation of online training materials delivered within Yelps Learning Management System (Exceed)
  • Establish and improve on process for delivering and tracking training materials via Exceed.
  • Identify curriculum opportunities: Working closely with L&D team and our customers the ideal candidate will identify both new and improvement opportunities in our current New Hire and Existing Team Member Curriculums across both Sales and Customer Success organizations.
  • Ability to own a concept or initiative from inception to execution while continuing to identify KPI and evaluation metrics for all training initiatives.
  • Develop training materials utilizing the ADDIE model to provide high impact real world materials (both off and online) for existing team members and new hires within our Sales and Customer Success Orgs. 
  • Facilitate impactful New Hire Onboarding and Training for all New Hires within our Sales and Success roles.  Ability to clearly communicate our value, our products, our systems, and our processes to new hires ranging from brand new Sales/Success hires to experienced Sales/Success hires.
  • Measure and report on New Hire training effectiveness. Upload and manage surveys, tests, and assessments within Exceed and provide NH evaluations to Managers post training. Facilitate the feedback loop by following up with appropriate teams based on performance. 

What it Takes to Succeed:

  • 1-3 years working within a sales/success setting. Minimum 1 year experience in Learning & Development role or project related experience.  (B2B sales and/or SaaS experience strongly preferred)
  • Excellent facilitation skills and ability to create a realistic training environment to a wide variety of learners.
  • Ability to create job aids, presentations, training activities, etc. that are professional and impactful.
  • Strong written and oral communication skills, comfort with analytics and reporting
  • Must have experience with and aptitude for technology; experience working within a Learning Management System a plus.
  • Ability to learn quickly, manage time effectively, and apply new tools and creative techniques to challenges and opportunities identified.
  • Meticulous attention to detail and excellent organizational skills
  • Knowledge and passion for the restaurants and hospitality industry.  Real life experience in restaurants a plus.
  • Ability to travel as needed up to 30% of month
  • Bachelors degree required
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include Playing Well With Others and Authenticity.

Were proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
Posted: 2019-12-06 Expires: 2020-03-06

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Training Manager, Yelp Restaurants

New York, NY 10007

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