1+ months

Rapid Re-housing Case Manager (Coach)

Episcopal Community Services
Philadelphia, PA 19106
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The Rapid Rehousing Stabilization Coach is a member of a dynamic team of coaching staff working with participants in our programs as they work to increase self-sufficiency. Utilizing the ECS Path to Prosperity model (adapted from EMPaths Mobility Mentoring Model) and The Bridge, the Rapid Rehousing Stabilization Coach supports participants on their journey towards economic independence. The Rapid Rehousing Stabilization Coach supports Rapid Re-housing Program participants to reach the goal of taking over 100% of their rent payments within one year or exit the program to other permanent housing. The Rapid Rehousing Stabilization Coach is also known by HUD contract as the Stabilization Specialist case manager.

Primary Functions:

Champion the ECS Path to Prosperity model (adapted from EMPaths Mobility Mentoring Model) throughout all ECS by providing peer coaching, team support and Prosperity Model coaching as part of participant services.

Partner with participants in developing a plan, and taking steps toward building income and resources necessary to pay 100% of their rent within one year.

Partner with participants to assess needs and set goals utilizing The Bridge assessment in alignment with the Prosperity Model.

Provide strengths-based, person and family-centered coaching with a focus on achieving economic independence.

Utilize an incentive model to encourage and promote goal achievement amongst participants.

Provide at least monthly in-person coaching with participants and conduct visits to participants homes throughout various the greater Philadelphia area when stipulated.

Facilitate an interactive engagement process of assessment, planning, coaching & counseling, negotiation, communication & mediation, advocacy, referrals & linkages, education, support, resource management and services coordination using culturally competent and trauma-informed care approaches.

Promote social justice and social change with and on behalf of ECS Program Participants.

Manage and maintain all administrative and compliance related documents, files, and records in ECS database, ETO; OHSs HMIS and any other database as required.

Participate in ongoing professional development as required by ECS and funder.


Bachelors degree from an accredited college or university in a social science-related field.

Professional experience working in a social services or related setting serving vulnerable populations with complex and multiple service needs.

Experience and effectiveness in working with individuals experiencing homelessness.

Demonstrated knowledge of where to find, and how to access community-based resources in the greater Philadelphia area.

Experience with providing in home services to participants.

Access to reliable transportation, and ability to travel throughout the greater Philadelphia area.

Ability to communicate effectively with diverse populations navigating complex issues, including: mental health challenges; addiction issues; no and low income; and poor credit and rental history.

Effective written, verbal, feedback, engagement and open dialogue communication skills.

Ability to establish positive rapport and to motivate individuals towards achieving goals.

Effective management of workload with demonstrated ability to accomplish tasks and assignments according to required and established timeframes.

Ability to maintain highly confidential participant information (including assessment findings, social summaries, interagency and intra-agency communications, treatment plans & recommendations, safety plans, health information including Health Insurance Portability and Accountability Act (HIPAA) privacy standards, manual and digital documents, records, files and more) in accordance with established ECS Confidentiality Practices.

Excellent problem solving, mediation, crisis management skills, trauma-informed and consensus & team building skills.

Proficient computer skills (must pass competencies in Word, Outlook, and basic spreadsheets).

Adept in assisting with and monitoring the development of goal planning utilizing goals that are Specific, Measurable, Attainable, Realistic and Time-Bound (SMART).

Experience with coaching and capacity for effective coaching.

Experience in working in database systems such as the Homeless Management Information System (HMIS), Efforts to Outcomes (ETO), and/or other similar high-quality data-base systems.


Posted: 2021-05-12 Expires: 2021-06-13

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Rapid Re-housing Case Manager (Coach)

Episcopal Community Services
Philadelphia, PA 19106

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