28 days old

Medical Assistant Mentor

Umpqua Health
Roseburg, OR 97470
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  • Job Code
Full Time - Regular
Roseburg, OR, US


To assist physicians and other staff members in the delivery of primary health care and patient care management.


MA Duties:
  • Escorts patients to room and assists in determining medical problem.
  • Prepares patients for examination and treatment by taking medical history and vital signs.
  • Prepares exam rooms and instruments for examination and/or testing and stocks supplies as appropriate.
  • Assists with the referral and discharge process.
  • Instructs patients and family regarding medications and treatment instructions given by a physician.
  • Gives injections and/or applies splints or dressings as instructed by physician.
  • Will scribe for Providers as needed.

PA and Referral Duties:
  • Handle referrals and prior authorizations for all providers in the office.
  • Provides accurate demographics and patient chart notes to offices patients are referred to.
  • Provides patient with all necessary information regarding referrals to all entities.
  • Maintains a working knowledge of the Oregon Health Plan, Medicare and commercial insurance plans.
  • Uses the correct search criteria in order to eliminate the creation of duplicate charts in the system.
  • Clear fax machines of incoming documents.
  • Clear papers from providers desk to fax or distribute.
  • Docutrak items in patient charts accurately.
  • Provide accurate and complete data input for preauthorization requests.
  • Communicate with insurance companies, providers, pharmacies and patients regarding prior authorizations.
  • Obtain all insurance authorizations, and confirm appropriate authorizations have been received by the pharmacy, and/or insurance company.
  • Responsible for completing daily self-audits to ensure the accuracy of work.
  • Be able to simultaneously enter data and complete benefit verification & authorizations.
  • Accurately enter required information into the EMR.
  • Attach incoming information to EMR and follow established procedures for distributing information for further review.
  • Return telephone calls back to providers and pharmacies with preauthorization numbers as needed and file completed preauthorization requests as per established procedures.
  • Alert supervisor to any issues or abnormalities encountered throughout the workday.

Other Duties:
  • Provides back up support for the Front Office Staff, answers phones and books appointments.
  • Check in patients, verifying current demographics and insurance coverage. Notify back office staff of patients arrival in a timely manner.
  • Act as cashier in handling payments and co-payments.
  • Contact the assistant or physician promptly if an acutely ill patient either telephones or approaches the reception desk with or without an appointment.
  • Sort mail and perform other courier duties.Comply with organizations internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations.
  • Other duties as assigned.

Mentor Duties:
  • Train new staff as requested on MA duties.
  • Train and review work of new and existing PA/Referral Specialists.
  • Ensure that PA/Referral Specialists are current with workload at the end of each business day.

Posted: 2020-10-27 Expires: 2020-11-28

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Medical Assistant Mentor

Umpqua Health
Roseburg, OR 97470

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