1+ months

Global Threat Operations Manager, AMS

Trustwave Holdings, LLC
Chicago, IL 60601
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Trustwave Holdings, LLC

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Category: Security Services
Team: Managed Security Services
Location: Chicago, Illinois Greenwood Village, Colorado


Position at Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

The Global Threat Operations (GTO) Manager is a member of a team that leads a fast-paced cyber security operations organization focused on delivery of managed threat detection and response services across the globe. The leader of Americas (AMS) / Europe, Middle East & Africa (EMEA) organization provides operational and strategic direction for a team that responds rapidly to triage a diverse set of global security issues, assesses their impact, and implements response actions to protect critical business assets with a sense of urgency. We are seeking an experienced security leader for Trustwave's GTO organization to lead intrusion analysts and cyber security engineers distributed worldwide and supporting security operations.

The ideal candidate will be an experienced security practitioner with a combination of skills including strong communications, technical aptitude, process improvement and metrics, team/project leadership, and Managed Security Services. A foundation of agile project management and a proven record of developing and leading team members is key. The successful candidate will thrive in a fast paced environment, operate at a high level of autonomy while taking informed risks, and demonstrate a track record of being a creative problem solver.

Candidates must be familiar with multiple facets of the Managed Security Services industry including services portfolios, scalable, multi-user infrastructures, operations, SIEM use case development, and active response to contain and mitigate threats. Candidates must have a strong customer first attitude, triage issues quickly, and drive a culture of continuous process improvement.


  • Bachelor's degree in security discipline or related field -or- 2+ years college and 10+ years security experience
  • 5+ years team leadership experience
  • 3+ years of program management experience and demonstrated knowledge of management best practices
  • 5+ years MSS or multi-tenant enterprise security experience
  • 5+ years of experience in a security operations center or similar environment
  • 3+ years of experience with managing operational escalations or processes
  • 3+ years of experience with SIEM administration and use case development
  • 2+ years of experience with SOAR or workflow optimization platforms
  • 3+ years of experience with network based security controls
  • 3+ years of experience with endpoint protection security controls
  • Ability to work any shift within the 24/7 operation; including nights, holidays and weekends


Posted: 2021-04-15 Expires: 2021-05-17

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Global Threat Operations Manager, AMS

Trustwave Holdings, LLC
Chicago, IL 60601

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