5 days old

EMR Support

Umpqua Health
Roseburg, OR 97470
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  • Job Code
Full Time - Regular
Roseburg, OR, US


Provide application and end user support for internal departments and the clinic from a remote location or from the office.

  • Coordinate, manage, and troubleshoot issues in software applications
  • Establish proficiency with all aspects of eClinicalWorks EMR software.
  • Provide end user support and assistance with the Electronic Health Record (EHR) system (i.e. eClinicalWorks)
  • Conduct training classes for eClinicalWorks software, and facilitate demonstrations of eClinicalWorks as needed.
  • Create, maintain and update EHR system templates
  • Monitor and resolve error queues within eClinicalWorks.
  • Assist with clinic and corporate reporting requirements for CCO Metrics, Collective Medical Technologies, PCPCH and others
  • Implementation and support of patient engagement tools such as patient portals, mobile apps, telehealth, online bill pay, etc.
  • Provide technical assistance to provider offices as it relates to CCO initiatives
  • Upgrade existing systems and implement new software applications
  • Coordinate assignments which include consistent communication of progress to immediate supervisor.
  • Implementation of new processes and procedures.
  • Participate in and/or facilitate meetings with medical community/clients.
  • Provide solutions to address technology and business issues
  • Manage and maintain user access to third-party software applications
  • Provide Help Desk and phone support to existing client base.
  • Log all activities in a helpdesk ticketing system
  • Improve customer service and streamline operational processes.
  • Comply with organizations internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations.
  • Other duties as assigned.

    • High school diploma or equivalent.
    • Prior customer service experience in a medical setting preferred.
    • Strong communication and analytical skills
    • Associate degree in Nursing, Medical Assisting or Computer Science preferred.
    • 1-3 years of experience in medical clinic back office or equivalent preferred.
    • Familiarity with a variety of field concepts, practices and procedures.
    • Prior experience with Electronic Medical Records preferred.
    • Proficiency with basic Microsoft office applications such as: Microsoft Word, Outlook and Excel.
    • Proficiency with basic office equipment skills such as: computer keyboarding, copy machines, multiline phone systems, etc.


Posted: 2021-06-08 Expires: 2021-07-10

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EMR Support

Umpqua Health
Roseburg, OR 97470

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