21 days old

Customer Support Accounts Receivable Specialist (2 Openings)

Revance Therapeutics Inc.
Nashville, TN 37201
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  • Job Code
Category: Commercial, Operations
Location: Nashville, Tennessee


Position Summary

The Customer Support Accounts Receivable Specialist is a part of the Commercial Operations team they will assist in every aspect of various AR function. The AR Specialist provides financial, administrative and clerical support by ensuring the company receives payments for goods and services and properly record the transactions by posting receipts and resolving discrepancies according to established policies and procedures in an efficient, timely and accurate manner.

Essential Duties/Responsibilities
  • Prepare, verify, and process customer orders for sales of goods or services rendered
  • Enter data on sales orders/ invoices; ensure proper coding on documents
  • Collect on accounts by sending invoice reminders and communicate with customers via phone, email, fax or mail
  • Post customer payments by recording cash receipts such as checks, and credit card transactions by entering them into the accounting software
  • Ensure application of cash receipts are per customer instruction in order to maintain most current receivables on record
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
  • Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service department and customers
  • Resolve valid or authorized deductions by entering adjusting entries
  • Follow-up and resolve collection matters by examining customer payment plans, payment history, credit line; coordinating contact with the Customer Service department
  • Troubleshoot any payment processing issues, as needed.
  • Maintain proper documentation relating to collection activities, customer case, and any ad hoc issues noted.
  • Summarizes receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals; preparing reports
  • Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity
  • Provide leadership, responsibility and execution of UAT development; with a focus on strategic testing processes and procedures to enable testing activities and ensure that company standards and specifications are met.
  • Aid multi-channel applications, test management, communication and test reporting, test planning, defect and data management.
  • Provide overflow support to the contact center as needed.

  • Associate/Bachelor's degree or equivalent work experience


  • 3-5 years accounts receivable experience

Knowledge, Skills and Abilities

  • Knowledge of general accounting principles, regulatory standards and compliance requirements
  • Ability to calculate, post and manage accounting figures and financial records
  • General math skills
  • Proficiency in MS Office applications, including the ability to operate computerized accounting and spreadsheet programs
  • High degree of accuracy, attention to detail and confidentiality
  • Excellent data entry skills
  • Excellent analytical, problem solving and decision-making skills
  • Effective verbal, listening and written communication skills
  • Effective organizational, stress and time management skills
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Ability to work independently or as a team member
  • Ability to work with a diverse group of people
  • Customer service, communication and negotiation skills
  • Use good judgment, logic, and ability to learn new things quickly
  • Solid work ethic


Posted: 2021-03-22 Expires: 2021-04-23

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Customer Support Accounts Receivable Specialist (2 Openings)

Revance Therapeutics Inc.
Nashville, TN 37201

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