15 days old

Customer Service Associate

MSA, The Safety Company
Cranberry, PA 16066
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MSA, The Safety Company

Customer Service Associate

US-PA-Cranberry Twp

Requisition ID: 2021-4654
Type: Full-Time
# of Openings: 1
Category: Customer Service


For more than 100 years, our passionate mission of safety empowers us to protect lives.

MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in-class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.

MSA is looking for associates who thrive in a fast-paced, ever changing work environment to join our award winning Customer Service team. Can you maintain a positive, empathetic and professional attitude toward customers at all times? Are you interested in assisting our customers with order entry, product support and follow up communications for our life saving products? If you would enjoy working in our team oriented environment, apply today!


Duties and Responsibilities:

  • Fulfills order entry transactions following departmental processes
  • Answers inbound and initiates outbound customer calls
  • Builds knowledge of all major product groups to properly support customer contacts
  • Resolves customer issues and inquiries efficiently and effectively
  • Processes credit requests, resolve mis-shipments and provides proof of deliveries
  • Provides customer support while expertly navigating between multiple computer sessions
  • Resolves or investigates adequately before appropriately escalating calls to the next level


Special knowledge, skills and abilities required:

  • Solid verbal and written communication skills
  • Proficient in active listening to fully understand our customers needs
  • Solid computer skills, including Microsoft Office
  • Expertise in handling multiple tasks in high-volume, fast-paced work environment
  • Proven ability to approach any change or new situation with a positive attitude
  • Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed


  • Experience with Office 365, CRM, SAP, Esker
  • Experience in order management systems

Education and experience required:

  • High school diploma or equivalent.


  • Associates degree
  • 1 year of experience in Customer Service and its related tasks
  • SAP Order Management experience

MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.


Posted: 2021-06-04 Expires: 2021-07-06

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Customer Service Associate

MSA, The Safety Company
Cranberry, PA 16066

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