1+ months

Adecco - Supervisor Client Operations -- Huber Heights, OH

Huber Heights, OH 45424
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The Supervisor Client Operations reports to the Client Operation Manager and leads manufacturing teams to comply with established standards and procedures to produce products in a safe workplace.  Encourages growth and contributions of team members to optimize and improve the manufacturing process. Meets or exceeds business requirements and quality standards including the overall direction of both operational and financial management of the manufacturing process.



  • Operates, maintains, and improves production facilities to meet or exceed production goals.
  • Manages the Inventory Control Specialists on 1st and 2nd
  • Certifies and manages all Adecco IHA trainers.
  • Plans and assigns duties, tasks, and overtime to associates according to their KSAs (Knowledge, Skills, and Abilities), so that work assignments are carried out timely and effectively.
  • Assists in planning and scheduling work activities based on production schedules and changing priorities.
  • Assists in managing the team objectives (people, safety, quality, supply, cost, etc.)
  • When directed from the Client Operations Manager; Monitors, analyzes, and controls variables, such as labor utilization, raw materials, equipment, and facilities [GEN].
  • Ensures that materials required for operation are ordered and available.
  • Ensures products are verified according to test procedures and schedules.
  • Ensures maintenance activities are performed to resolve operating problems and preserve assets (inspections and PM).
  • Completes HR activities such as performance appraisals, training, interviewing, counseling, and staff and resource utilization.
  • Responsible for morning warehouse walk through, identifying follow ups and communication to Inventory Control Specialists.
  • Performs follow up to client regarding issues identified during the morning walk through.
  • Updates training and SOPs as needed (Adecco and P&G SOPs).
  • Ensures associate Skill Blocks are updated and tracked as needed.
  • Identifies client safety requirements and creates, implements and/or enhances safety programs at client sites that adhere to Occupational Safety & Health Administration (OSHA) and other federal, state or local regulations.
  • Manages, reviews and oversees MCA, near miss and claim reporting, tracking, and adjudication of workers compensation, liability and property claims to ensure quality and timely resolution.
  • Performs follows up on case management with third party administrator and Corporate Risk department to ensure quality and timely resolution.
  • Leads and conducts quarterly claims audits with a focus on effective plans of action directed towards cost-effective claims resolution.
  • Oversees and creates action plans for large volume clients with a high financial loss burden to ensure progress of the plan and reduction of workers compensation injury cases at each client.
  • Interacts with service providers to ensure quality of service, implementing solutions to enhance service levels as necessary.
  • Develops and conducts training on best practice claims procedures and other cost reduction strategies to reduce the frequency of claims and mitigate loss.
  • Maintains knowledge of current laws, rules and regulations related to workers compensation, liability, and property claims and their impact on the organization
  • Participates in special projects and performs other duties as assigned.

Key Performance Indicators:

  • Safety results, Shipment numbers met etc.
  • Quality metrics, e.g., Batch right first time, deviations
  • Manufacturing metrics, e.g., schedule fulfillment, OEE, production costs, labor variance
  • Training completion rates




Two years manufacturing experience with one-year lead responsibility required.



  • Effective written and verbal communication skills both in a one-on-one and group setting
  • Ability to build and maintain strong client relationships and networks
  • Ability to successfully manage a recruitment team in a fast-paced environment
  • Excellent organizational, prioritization and multi-tasking skills
  • Adept at establishing and managing to KPIs and SLAs
  • Demonstrated ability to build and maintain strong client relationships and networks
  • In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies
  • Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required
  • Ability to develop and implement policies, procedures, goals and objectives
  • Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others and motivate them to transfer vision into action



Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the worlds leading provider of Human Resources solutions.


We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.


Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posted: 2020-08-07 Expires: 2020-11-07

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Adecco - Supervisor Client Operations -- Huber Heights, OH

Huber Heights, OH 45424

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