Guest Service Attendant, Medical Response Attendant, Tubing Hill Attendant
*LIMITED EMPLOYEE HOUSING *COPPER PASS or REC CNTR PASS *BONUSES & PERKS
Adventure Park:
-Guest Service Attendant
-Medical Response Attendant
-Tubing Hill Attendant
Responsible for delivering tubing hill services to Adventure Park Guests. This includes delivering exceptional guest service by conducting safety briefings, assisting guests with tube selection, loading and unloading lifts, and controlling lane entrance and egress. Tubing attendants will also assist with ski/ride operations, special events, guest services and other Adventure Park activities.
Responsibilities
- Controls tubing lane entrance by directing and assisting guests at the start of the lanes, controlling the number of people linking tubes (tubing clusters), and enforcing safety procedures. Monitor snow conditions and lane speed; adjust starting position or tubing clusters as necessary
- Utilizes established safety and risk management procedures to deliver the following to guests, friendly safety briefings, proper lift loading, proper unloading. Enforce all Adventure Park safety practices, operating rules, and regulations.
- Provides exceptional guest service to all Adventure Park Guests by giving appropriate information, directions, and conducting all interactions with a smile. Make eye contact and communicate clearly.
- Handles repetitive questions, scenarios, and tasks with professionalism, politeness and courtesy.
- Interacts and maintains professional attitudes and relationships with guests, co-workers and management. Behave in a positive, professional manner at all times, using appropriate language during conversation.
- Remains alert and vigilant to provide instructions to guests, and spot possible problems requiring the immediate stoppage of the lift. Respond to incidents or emergencies as covered in the training manual.
- Assists with traffic flow and guest service through base area functions of: ticket purchase, safety briefing, tube selection, lift loading, and unloading.
- Assists with traffic control at the run-out by directing tubers to exit the lanes quickly and efficiently. Communicate with staff and management regarding lane speed in order to adjust starting position or size of clusters as necessary.
- Inspects all tubing equipment, lanes, and lift operations often. Look for any problems or safety issues that may need to be addressed and report problems to management. Follow established safety practices. Communicate as necessary with other staff and management about concerns, or when assistance is needed.
- Responsible for opening duties including, but not limited to: terrain maintenance such as raking, shoveling, moving snow, lift and guest walkways, staging tubes, putting up all required signs and fencing, walking track packed areas for safety inspection, and maintaining snow surface to provide safe lift load and unload areas.
- Responsible for closing duties including: storage of tubes, taking down signs and fencing, trash removal, and help with closing day lodge.
- Conducts daily, monthly, preseason, and other established equipment and terrain inspections.
- Completes logs as appropriate. Assist with equipment repair and maintenance.
- Utilizes on-slope communication equipment and processes to ensure appropriate terrain supervision, safety response, and customer service.
- Follows all Town of Frisco and Recreation Department policies; this includes but is not limited to: maintaining grooming and uniform standards.
- Works in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
- Assists in all other aspects of Frisco Adventure Park operations as necessary.
- Performs other duties as assigned by the Operations Manager/ Supervisor or other managerial staff.
Requirements
Education: High School Diploma or GED- preferred
Licenses, Certifications or Accreditations: Valid Colorado Driver's License CPR/AED & First Aid Certification (Provided by the Town)
Previous Work Experience: 1 year of guest service
Language Ability: Able to communicate verbally and written in English.
Other: Experience with tubing or ski area operations
-Maintenance Operator
Public Works:
- Winter Maintenance Operator