Clerk IV, Student Financial Services
- Provide quality customer service by responding to student inquiries in-person, over the telephone, using Chat software, and through email.
- Explain and support students and parents through the financial aid application process and billing options.
- Scanning and filing documents.
- Intake, review, and process student related forms.
- Disseminate information regarding students' financials (including financial aid status and tuition and fee billing).
- Cashiering/processing of tuition payments (including cash, checks and credit cards).
- Daily reconciliation of payment activity (including reconciliation of reports).
- Processing of NSF checks (non-sufficient funds).
- Third party billing.
- "One Card" processing for students, faculty and staff.
- Other clerical tasks as required.
- Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.
Requirements:
- Associate's degree preferred.
- Demonstrated skills in management of financial transactions and customer service.
- Strong information management and organizational skills.
- Excellent written and verbal communication.
- Computer proficiency, including Microsoft Office (Word and Excel) and Gmail, with the ability to learn new software.
- Familiarity with a higher education environment, information management software, and a demonstrated ability to manage projects to completion within an organization are a plus.
- The ability to respond appropriately in a changing office environment while maintaining the focus required to seeing task to conclusion.
Equivalency Statement:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.
Additional Information:
Salary: Grade 13, Step I, $1634.66 Biweekly
Benefits: Yes, FT Position
Grant funded: No
Unit: AFSCME
Closing date: June 3, 2022 or Open Until Filled
All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.
COVID VACCINATION REQUIREMENT:
Effective January 3, 2022 all Springfield Technical Community College employees will need to show proof of COVID-19 vaccination, unless granted an accommodation.
INFORMATION AWARENESS SECURITY TRAINING:
Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.
Application Instructions:
APPLICATION INSTRUCTIONS: All applicants must apply online by submitting a cover letter**, resume and three (3) professional **Cover letter must demonstrate how your education and experience qualifies you for this position.
PRE-EMPLOYMENT DETAILS:
STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.
POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY
The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.
EQUAL OPPORTUNITY STATEMENT
STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.
URL: www.stcc.edu