Administrative/Office Assistant/Hospitality Greeter

Job Summary

This position is generally the first point of contact for our company with the public. You will interact on the telephone and in-person with client families and must be courteous, professional, and helpful. You will provide administrative support to families, funeral directors, managers, and co-workers.

Essential Job Duties and Responsibilities

1. Demonstrate Core Values of Excellence, Trust, Compassion, Care and Growth in performing all aspects of position.
2. Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with families, co-workers, and management.
3. Provide first point of contact with the public. Answer telephones in a professional manner; greet families and ensure their comfort.
4. Responsible for making certain the funeral home is "family ready" at any given time. Maintains cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas within the funeral home.
5. Be a conduit of information in and out of the funeral home.
6. Responsible for ensuring appropriate office supplies are on hand.
7. Assist in the administrative side of completing, checking for accuracy and filing of the necessary forms and documents associated with death including insurance, social security, military, death certificates, etc.
8. Provide administrative support for funeral directors and managers regarding memorial packages including: creating/designing and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, tribute videos etc.
9. Remain current with all technology the company provides to enhance job efficiency.
10. May be primary person responsible for scheduling support staff for services. May also serve as liaison between support staff and funeral directors, acting as conduit of information regarding services, family needs, special requests, meetings, and special events, etc.
11. Working with client families to prepare and submit obituaries to local and non-local newspapers.
12. Other business-related duties as assigned.
13. Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy and general straightening up.
14. Assistance with daytime funeral and memorial services may be required.
15. Assistance with setting up equipment for services and visitations, tables, tablecloths, coffee/water/refreshments, family display items, etc.
16. Work hours 6-8 hrs. per day, Monday-Saturday. We are also open to considering the position as a part-time 3 days a week position.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.

Requirements:

• Bilingual preferred (English/Spanish)
• Ability to lift up to 40 lbs.
• Must be fully vaccinated against COVID-19