Director of Vacation Rental Management & Pool Technician
Work for an organization that is connected to Steamboat, locally owned, growing, and is team-oriented!
Director of Vacation Rental Management*: We are looking for an organized professional with a drive for customer service and talent in sales.
Summary: This position will be responsible for helping ensure the overall success and satisfaction of our rental program homeowners. Director of VRM will work closely with Operations teams to ensure the owner’s residence is kept in top rental shape and with the Sales & Marketing team to address owner inquiries related to pricing, market placement, and customer preferences. Director of VRM will also work closely with the Vacation Sales Center supervisory team to implement and maintain sales strategies to support these accounts. This position requires a candidate with a proven track record in sales and relationship management, strong verbal and written communication skills, an active and outgoing personality, and both creative and analytical problem-solving skills.
Director of VRM will oversee all efforts and activities relating to:
- Built trust, foster communication, and maintain strong business relations with all rental program homeowners
- Recruit and retain new rental program homeowners
- Identify Owner Goals and work with Sales & Marketing the Operations team to adapt rental and care strategies accordingly
- Advocate for the company’s best interests: Maximize rental occupancy and elevate customer experience
- Work with the real estate community to facilitate securing rental agreements with new buyers
- Develop new ways to add value to our rental program partnerships
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Build and nurture personal and collaborative relationships with Rental Program Homeowners; gain an overall understanding for the goals of each homeowner
- Identify how best to adapt strategies within our company to match homeowner goals & expectations
- Conduct ongoing personal communication with all Rental Program homeowners regarding their residence
- Educate owners on the use of online tools related to the Rental Program
- Educate owners of the services we provide to them in the Rental Program
- Ensure operating departments are aware of desired owner services and related timing
- Maintain accurate tracking of seasonal rental performance for Rental Program homeowners
- Manage Owner and Guest of Owner occupancy through communication lines
- Perform quality control inspections in rental residences to ensure service levels are maintained
- Arrange periodic gifts or welcome notes for arriving owners
- Meet with rental program homeowners in person during Steamboat visits.
- Oversee the successful onboarding and implementation of all new rental program inventory.
- Identify and recruit desirable nightly rental residences either from managed HOA properties or independent outside properties
- Assist with ongoing management of content and descriptions of rental program inventory
- Maintain familiarity with our properties, the Steamboat Springs Area, and possess knowledge and experience of the mountain travel industry
- Must be capable of fielding incoming calls from Rental Program homeowners with efficiency and professionalism, be able to make, change, and cancel reservations, research and answer questions on rates, folios, and special promotions.
- Walk the walk. Take pride in our community and the company we represent. Actively engage our rental program homeowners in recreational and social activities. Be enthusiastic and participatory with various Steamboat Springs’ events and other community efforts, and display a passion for the Steamboat lifestyle at all times.
- Keep up to date on utilization of office systems (phone, email, website, and reservations)
- Be extremely proficient with MS Excel, Word, Mail Merge, and Track Reservations Software
- Work efficiently in a fast-paced and unpredictable environment
- Manage schedules and meet deadlines with a constant attention to detail
- Display strong math, reading, writing, and verbal communication skills
- Communicate with the maintenance department regarding the status of any in-unit repairs and keep the owner informed throughout the process
Pool Technician*: Come join an amazing team that takes pride in managing the bodies of water at our properties and contributes to the overall guest experience. Employee Housing Available *benefit-eligible: including Health, Dental, Life, 401K with match, and PTO