Customer Service Manager
As a company, we continue to be innovative as we modernize our energy grid, enhance customers’ experiences, and work toward a cleaner energy future.
For this role, we require an associate degree in business, and a minimum of five years of customer service and electric utility operations experience. Qualified applicant should have experience in budgeting, cost control, planning, and supervision. Knowledge of Public Utilities Commission and Public Service Commission regulations is required. Strong communication skills and leadership capabilities are beneficial.
Successful applicant will manage and operate the area Customer Service Center. Supervise office staff to provide optimum customer service, accurate, timely billing of electric service, and lead and develop customer service personnel. Implement strategies and initiatives as outlined in the yearly customer service strategic plan. Promote and sell electric heating and cooling technologies. Enhance community relationships and work with local governments on obtaining franchise agreements. Will provide support to field personnel in the absence of the Operation Manager and resources for administrative support to other areas of Customer Service. Provide after-hours management on call.
We offer a competitive wage and benefit package.
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Applications accepted through December 8, 2021.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.