Manager of Teen Services

About

The Oak Park Public Library is on a journey to become an anti-racist organization. Anti-racism is now one of the library's four strategic priorities alongside engagement, learning, and stewardship.

We serve a diverse population at our three locations and out in the Oak Park community. Our vision is to empower every voice in our community, and our mission is to share the information, services, and opportunities that fulfill Oak Park's aspirations.

The Manager of Teen Services is a member of the library's management team and works under the direction of the Director of Public Services and Programs with three full-time staff members to provide services for teens and their families. The role involves collaborating on multiple partnerships and programs including overseeing our Leading Edge Teen Advisory Board, a volunteer group of 13 to 17-year-old students, who are actively involved in shaping the direction of our services and recently assisted with the development of a new teen space in our library. If you have a passion for working with teens and a commitment to equity and anti-racism, we'd love to learn more about how you could contribute.

Duties and Responsibilities

Teen Services

• Oversees services for teens and their families
• Partners with local schools and organizations serving teens
• Oversees teen digital learning/technology assistance
• Coordinates teen programs and collaborates with Children's Services Manager on tween programming
• Monitors teen programming budget and existing grant funds
• Collaborates with Collections and Bibliographic Services Manager to coordinate readers advisory assistance to teens
• Management of the dedicated teen space during the after-school hours.
• Collaborates with Patron Services Manager to provide programming for teens in the branches
• Collaborates with Adult Services Manager to monitor 2nd floor Main Library public spaces usage

Management

• Hires, trains, schedules and evaluates the staff of the service area
• Performs administrative data collection, record keeping and reporting
• Resolves or reports personnel issues
• Oversees learning and professional development of staff
• Oversee and participate in projects while observing project management standards.
• Monitors budget expenditures and assists with budget allocations for service area
• Oversees delivery of programming for service area in alignment with strategic plan
• Assures that service points are appropriately staffed and staff are trained in service area procedures
• Ensures staff have required technical skills and equipment

Leadership

• Resolves or reports problems affecting the customer experience (facilities, technology, staffing, etc.)
• Communicates, interprets and assures compliance with policies and procedures
• Leads project and team meetings (sets the agenda, reviews and reports minutes)
• Assists with planning and implementing the library's strategic goals

Community Engagement

• Promotes library services and programs in the community
• Responsible for building and maintaining relations with community partners
• Identifies opportunities for engagement

Learning

• Engages in professional development and continuous learning activities across diverse fields and disciplines to support organizational learning and growth
• Stays current with trends related to library service

Evaluation/Assessment

• Collaborates with Management and Leadership Teams to implement evaluation strategies for service area
• Monitors the customer experience at the Oak Park Public Libraries physical and virtual locations providing a variety of methods and opportunities for immediate and ongoing customer and staff feedback
• Analyzes customer /staff feedback and frames problems for staff members to develop solutions

Details

This position is full-time, 40 hours per week, and includes a flexible schedule, some remote work, paid time off, health insurance, pension plan, and other competitive benefits. Starting salary range: $65,000 to $73,000, depending on experience and qualifications. Please apply by Monday, November 1, to be considered for this position.

Diversity. Equity. Inclusion.

The Oak Park Public Library is an equal opportunity employer. We work to create and support an environment of diversity, equity, inclusion, and anti-racism for the benefit of our staff, our collections, our programs and services, our patrons, and our community.

Education, Experience, and Skills

• Bachelor's Degree in relevant field OR a similar combination of education and experience required.
• Five years of experience serving teens is required.
• Experience in leading and managing a team (e.g., hiring, training, developing, scheduling, evaluating, etc.) is required.
• Excellent interpersonal and project management skills are required.
• Experience designing programs and services is preferred.
• Demonstrated ability to exercise good judgment and independent thinking.