APPLICATIONS ANALYST - INFORMATION TECHNOLOGY
Status: Full Time
Shift: 8:00am - 4:30pm
Exempt: Yes
Summary:
This position is responsible for researching, implementing, supporting, optimizing, upgrading, and enhancing client server and cloud based enterprise software applications. This includes on premise and cloud SAAS models. This position serves as a technical point-of-contact for software applications and assist subject matter experts with system issues, service requests, data-flow design, and system improvement. This position is mainly responsible for supporting business and financial systems as well as clinical and billing software that integrates with the EMR including but not limited to Financial, HR, Payroll, Supply Chain, Time and Attendance, Staff Scheduling, Document Imaging, Coding, and Billing Systems.
Other information:
REQUIRED QUALIFICATIONS:
- Bachelor Degree in Information Systems, Human Resource Management, Business, Accounting, Finance or related field is required or in lieu of degree, 2 years of relevant experience for each year of college is required.
- Strong organizational skills to plan, organize, facilitate, and direct the activities of users, assign and monitor tasks/project work relevant to application systems
- Strong analytical and technical skills to evaluate systems and system problems, formulate alternative solutions, and evaluate program and staff effectiveness.
- Must have strong critical thinking skills and attention to detail is a must.
- Strong computer skills are required and must have knowledge of Microsoft Office Products including MS Word and Excel.
- Project management experience.
- Ability to work independently with minimum supervision.
- Excellent verbal and written communication and proven ability to train others effectively.
DESIRED QUALIFICATIONS:
- Master’s degree.
- 3 Years of experience supporting enterprise software applications.
- Experience Infor/Lawson in a healthcare setting.
- Experience in Hyland Onbase
- Experience in enterprise software integration.
- Experience with report development and SQL report writing.
Manual and Physical Skill Required:
Long periods of sitting and working at the computer and on the phone. Frequent movement throughout hospital for meetings within other departments.
Physical Demands:
Strength: Sedentary
Push: Occasionally
Pull: Occasionally
Carry: Occasionally
Lift: Occasionally
Sit: Frequently
Stand: Occasionally
Walk: Frequently
Responsibilities:
- Provide on-going application support and maintenance. Including troubleshooting, problem solving, and customer support for internal users as well as external users such as employee applicants as needed.
- Provide technical and functional support for enterprise software applications including but not limited to payroll, year-end processing, benefits, garnishments, billing, and document imaging.
- Provide first line technical and functional support for enterprise software and vendor integration.
- Lead optimization and enhancement projects.
- Lead development of documentation and training material.
- Communicate with department management, software vendors, software consultants and other IT analysts to resolve issues with enterprise software applications.
- Responsibilities can include but are not limited to building, testing, maintaining, customizing and auditing the system to manage system functionality, integrity and security.
- Develop, analyze, create and test processes to ensure consistent system operation.
- Monitor system and/or process failures and coordinate with affected party to resolve.Maintain and implement down time procedures when needed.
- Log system issues in IT ticketing system as well as software vendor and consultant’s ticket systems when needed.
- Monitor system patches and upgrades.Notify system users of impact to daily operations.
- Maintain enterprise software documentation and business decision documents.
- Monitor and maintain system interfaces.
- Create and run database reports as needed using various system tools such as SQL, Excel, MS Access, Spreadsheet Designer, and MS Add-ins.
- Import and upload data to enterprise software application databases as needed while maintaining the integrity of the system and the database.
- Assist in training staff members, employees and leaders including employee and manager portals.
- Assist as needed with training new hires.
- Perform system and security audits.
- Responsible for cross training of other IT Analysts.Also, responsible for learning additional Analysts roles in order to serve as backup and secondary support.
20.Adheres to North Oaks Health System’s Legal Compliance Program and Federal and State Regulatory guidelines.
21.Follow all Policy and Procedures.
22.Adheres to Patient Privacy regulations.
23.Upholds the mission, vision, values and standards of behavior.
24.Responsible for insuring confidentiality of employee records and information.
25.Perform other duties as assigned.