Admission/Discharge Specialist- Imaging Center, Full Time
North Mississippi Medical Center
Tupelo, MS
Full-time
Health Care Provider
Posted on December 13, 2021
Customer Service:
- Greets patients in a positive, helpful, and courteous manner
- Explains paperwork such as patient rights, financial responsibility, charity application, medical releases, etc.
- Answers and disperses intra and/or inter departmental phone calls and messages
- Promotes good intra and inter departmental and public relations
- Responds to inquiries from patients, family members and providers in regards to health benefits
- Assist patients in the Indigent Drug Programs by selecting programs, completing and submitting the enrollment forms and the receipt of shipments
- Obtains and/or verifies insurance eligibility and benefits
- Gathers required signatures on patient paperwork
- Interviews patient or patient representative in person or over the telephone to obtain demographics and insurance information
- Responsible for discharging patients
- Performs cashiering duties
- Receives payments on accounts
- Schedules appointments and procedures
- Provides financial counseling to patients and/or patient representatives to manage balances owed
- Assists patients and/or patient representative in completing the Charity Application for financial assistance
- Responsible for accurate documentation (coding) of diagnosis and therapy administered
- Provides financial folders of each patient to the Business Office
- Processes, maintains, and scans records in a timely, accurate, and confidential manner
- Electronically updates patients records
- Timely and accurately submit patient information/documentation to the appropriate department
- Complies with all HIPPA Regulatory and Insurance policies in gathering and maintaining patient records; reports possible non-compliant cases to Supervisor, Department Manager, or Compliance Officer
- Records patients insurance and demographic information
- Expedites billing and payment processes by receiving, interpreting, and submitting all necessary information and documentation in an accurate and timely manner
- High School Diploma or equivalent required
- Associates Degree in Business or related field preferred
- Two years of health care insurance, benefits, or collection experience required
- Excellent verbal and written communication skills required
- Must possess strong organizational and interpersonal skills
- Knowledge of pharmacy and infusion therapy (drugs, supplies, pumps), preferred
- Knowledge of Diagnosis-Related Group (DRG) and coding, preferred
- Working knowledge of computer skills required
- Ability to provide customer service to infants, pediatrics, adolescents, adults and geriatrics