Venue Operations Lead - San Francisco
Want to boggle the minds of a few thousand perfect strangers? Leave people elated, albeit wistfully recognizing they may have just ended the experience of their lifetime?
Great! Here at NPU, we are looking for a dynamic Lead, Venue Operations Manager to help us as we activate and transform The Bay Area’s most iconic venues and public spaces. You will be responsible for leading the Venue Operations teams responsible for the end-to-end execution of events, from supporting event sales, ensuring permitting and regulatory compliance, managing budget and staffing, creating an awesomazing guest experience, and – most important of all – consistently outperforming our experience and real estate partners’ wildest expectations. In other words, this position is first about delivering excellent service and next about delivering it some more! You’ll work closely with the Sales, Legal & Regulatory and Finance teams to ensure our own productions and our partners’ events unlock our venues’ magical potential.
Who We Are
We are Non Plus Ultra — a passionate team of compulsive go-getters, resourceful rabble-rousers and community-building do-gooders. We activate historic, one-of-a-kind real estate properties by partnering with global brands, visionary artists and community leaders to create unparalleled experiences. Iconic, timeless, unique… our venues include the storied Palace of Fine Arts and the landmark San Francisco Mint. We work with our partners to create incredible performances, elevated experiences, large-scale conferences, community activations and mind-blowing events with some of the world’s largest companies including Facebook, Gucci, Pepsi, Refinery 29, etc. We trade in the improbable, dabble in the unimaginable, and go to the edge of what is possible for our partners — that is, after all, non plus ultra.
Who You Are
You’re a self-starter with contagious energy and a commitment to customer success. You are also a creative thinker, extreme listener and team player. Client satisfaction is so important to you that your friend's call you a well-functioning co-dependent. You set high goals (because those are the most fun to crush). You speak our language (which, importantly, does not have a word for ‘No’ but does have a seemingly infinite number of ways to say ‘Yes’). You have no time to waste complaining about what is broken because you’re too damn busy fixing it. You’re looking for a job that doesn’t dim your shine at a company that allows you to burn your brightest.
Digging it? Here are some more details.
Responsibilities
General
- Proactively build, grow, and manage a world class team that includes Operations Managers and Facilities Managers;
- Ensure team effectiveness by coaching and mentoring team members, to ensure seamless event execution and unparalleled client satisfaction;
- Manage operations for our and our partners’ events and projects;
- Facilitate communications between all teams and partners to ensure a smooth event and project execution;
- Implement & build a repeatable venue operations process and quantifiable metrics in order to successfully scale our business for continued growth;
- Develop, maintain, and approve venue and event pricing in partnership with NPU’s Head of Sales;
- Oversee venue maintenance to make sure our our spaces are event ready at all times;
Venue Operations
- Based on direction from and collaboration with Production, manage all design, permitting, fabrication, and operations of NPU events;
- Assist partners with navigating Company’s logistical planning process;
- Communicate the unique logistical requirements for each venue to partners;
- Coordinate run-of-show and day-of-event operations and venue usage;
- Maintain complete and up to date Salesforce records for accurate timelines;
- Assist L&C department with all requirements for permitting of large-scale traffic plans and crowd management;
- Wherever appropriate, introduce partners to NPU’s preferred vendors;
- Enforce third-party vendor compliance with electrical, engineering, license, security, insurance, permitting requirements, and other applicable city codes and regulatory requirements.
Sales, Production & Marketing Support
- Assist Production and Sales on event budget and pricing proposals;
- Support partner site walkthroughs and assist Sales with any logistical questions;
- Meet prospective partners as necessary in order to support the Production Manager and Sales Manager;
- Assist Production and Marketing to create all sales collateral, floor plans, logistic procedures, SOPs, rules and regulations.
- Support Marketing pre and post launch of event activities.
Requirements
- 5+ years of experience in venue management (corporate, public, concerts);
- 2+ years of people manager experience leading a team of direct reports;
- Sales experience is a plus;
- “Just get things done” attitude;
- Obsessively focused on partner satisfaction…. perhaps subject to chronic bouts of need-to-be-liked syndrome;
- A self-starter that thrives in fast-paced, entrepreneurial environment;
- Have strong problem-solving skills and metrics driven;
- Detailed-oriented and organized to track and execute all opportunities well;
- Capable of designing/implementing processes (sometimes from scratch);
- Have a sense of humor and humility;
- Proficiency in Microsoft Office and Google Suite;
- Familiarity with Salesforce a plus;
- Some travel required between NPU venues throughout California;
- Must be able to walk up and down stairs, be able to lift 25lbs;
- Must be able to use computer, phone, sit/stand for a long period of time.
Hours, Pay and Benefits
- Compensation based on experience with potential for bonuses based on profitability;
- Paid vacation, health benefits and 401(k);
- Unique work space;
- Access to fantastic events.
NPU is proud to be an Equal Opportunity Employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.
OK, one last thing
Not a good fit? Then please share this. We don’t have to tell you. You know you’re awesome. Awesome people tend to befriend other awesome people. Pass this on, help us out, and introduce a friend to a possibly life-changing move. Sounds like a pretty solid minute, to us!