Client Development Manager, Solutions Center
Organizational Overview:
Founded in 1969, the National Council for Mental Wellbeing (National Council) is a membership organization that drives policy and social change on behalf of nearly 3,500 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. The National Council is a 501(c)(3) association that advocates for policies that ensure people who have mental health and substance use challenges have access to comprehensive, high quality services. We also offer state-of-the-science education and practice improvement consulting and resources to ensure services are efficient and effective.
The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.
Position Summary:
The Client Development Manager leads market-facing activities on behalf of the National Council's Solutions Center. The core mission of the Solution Center is to bring industry-leading training and expertise to mental health and substance use treatment organizations nationally.
The Client Development Manager will own commercial activities for the Solutions Center, engaging National Council members who demonstrate interest, conducting sales conversations and representing the Solution Center at conferences. The Client Development Manager will also play a leading role shaping the strategy and direction of the Solutions Center as it grows and should be prepared to launch new products and onboard staff accordingly. This role is responsible for meeting the metrics and qualitative objectives of the business & strategy department it supports.
Responsibilities:
- Manages the end-to-end sales cycle, from initial lead/interest through discovery, presentations, proposals, negotiations, contract coordination and renewals.
- Responds to new inbound opportunities in a timely and effective manner.
- Identifies new and add-on business, as well as funding opportunities, through territory and market planning. Conducts outbound lead generation to engage new prospects.
- Contributes both input and follow-up to marketing lead generation activities
- Develops rapport and trust with clients in a virtual environment, acknowledging existing National Council relationships and adhering to the organization's Business Development standards and practices to ensure quality, equity and inclusivity in all interactions.
- Coordinates the contract process with the Contracting team; serves as the primary point of contact throughout the contracting process.
- Serves as an advocate for and liaison between clients and the entire Solution Center team regarding new program introductions, understanding the client's unique needs, contracts, etc.
- Maintains accurate, up-to-the-minute CRM records on all prospective accounts and opportunities. Provides BD leadership with reliable forecasting and reporting.
- Partners with other National Council departments on business development activity, including lead generation with Marketing and Communications, fundraising with Business & Strategy, contract management with Finance, etc.
- Maintains own professional expertise through continuous training and market research; ongoing review of current and professional publications; and through networking and participation with professional associations and guilds.
- Other duties as required.
Required Qualifications:
- Bachelor's degree or equivalent relevant work experience
- 3 Years of sales experience within a mental health / healthcare-focused learning organization, or the broader advocacy, training, research, or consulting industries.
- Belief in the importance of Mental Wellbeing
Knowledge Skills and Abilities
- Demonstrates a high level of professionalism in every interaction and is a team player with internal and external colleagues.
- Successful previous experience in a fast-paced, performance- and mission-driven professional environment.
- Demonstrates ability to successfully communicate and influence via email, video conference, and phone.
- Demonstrates excellent discovery, presentation and public speaking skills.
- Is results- and follow-through-oriented with a high attention to detail. Responds promptly and accurately to client needs and requests.
- Is adept at simultaneously managing multiple, complex projects through all stages of development and under time constraints to meet deadlines.
- Demonstrates a passion and drive for achieving both personal and team metrics and goals.
- Ability to effectively negotiate agreement terms within the established parameters.
- Ability to calculate costs and amounts, including but not limited to discounts, interest, commissions, percentages, etc.
- Strong productivity and work ethic regardless of work in-office or in a remote setting.
- High level of proficiency in Microsoft Office (e.g., with Word, Excel, PowerPoint, Outlook.)
- Adept at learning new technologies and working within Client Relationship Management systems (e.g., Salesforce, Microsoft Dynamics, GoToMeeting, etc.), including opportunity management and reporting, to facilitate strong and successful communications with clients and colleagues.
- Exceptional written, oral, and interpersonal skills.