Supervisor - Global Security Operations Center
Oversees all GSOC Dispatch operations for the coordination of emergent and non-emergent requests for Mayo Clinic Global Security services, both Enterprise and campus specific. Provides watch officer coverage of security incidents identified through open source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise wide and the escalation of moderate to severe incidents to Global Security Leadership. Responsible for assuring GSOC training for all new employees. Responsible for ongoing continuing education, training, quality assurance, and continuous improvement. Assists in the GSOC budgeting process. Assures adequate staffing for 24-hour/7-day-a-week operations. Establishes and maintains communications and working relationships with outside agencies. Introduces new technologies and procedures to the GSOC while maintaining existing business practices and contractual arrangements. Gathers and collates open source security information and assesses/monitors real world security events for escalation. Provides on-call coverage for the GSOC and fills the Global Security Hospital Incident Command role when needed. Provides coverage for the GSOC Operators on an as needed basis. Other projects as assigned.
Qualifications
Bachelor's degree from an accredited college or university with course work in criminal justice, business, management, communications, emergency services, health administration, or related field.
Five or more years' experience as security dispatcher, emergency medical dispatcher, or security practitioner with a minimum of two years management/supervisory experience.
Additional qualifications
Experience with Microsoft Office required. Project management experience preferred. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously
Emergency Telecommunications certification is preferred. Board certification through ASIS (CPP or PSP) preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skill set preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals.