Technical Support Engineer
Manasquan Bank
Manasquan, NJ
Full-time
Information Services / Technology (IT)
Posted on October 11, 2021
Please note that this is not a remote-based position.
Performs the day-day support of IT related issues including various hardware and software applications. Manage support issues and client communications via phone, email, in-person utilizing ticketing solutions.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Handle incoming calls requiring assistance with computer related problems.
- Troubleshoot desktop related issues relating to operating systems, Microsoft Office, and other organizational applications.
- Establish and maintain network users, user environments, directories, and security.
- Configure and install desktop hardware, software, and telecommunications services.
- Support Information Technology team projects and support requests including the tracking and reporting of milestones.
- Communicate with other departments to report and resolve software, hardware, and operations issues.
- Researches and evaluates new technologies. Develops and implements various documentation, procedures, and standards.
- Ensure that on site computer operating systems and anti-virus tools stay current.
- Provide support for access to all systems and maintenance of access control profiles on computer network.
- Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
- Document internal procedures.
- Light travel to branch sites may be required.
- Ability and willingness to work a flexible work schedule including in addition to normal business hours in a 24 x 7 support environment. On-call after business hours as required.
- Other duties as assigned.
JOB REQUIREMENTS
- Proficiency in Windows 10.
- Basic Windows server knowledge.
- Extensive knowledge of PC hardware.
- Strong technical aptitude and problem-solving skills.
- Understanding of project management methodology.
- Great interpersonal skills with the ability to interact in an appropriate and timely manner with all internal/external clients
- Proficient with Microsoft Office Suite products (Excel, Word, Access, Outlook)
- Ability to communicate clearly and accurately in both verbal and written form
- Ability to work independently and efficiently
- Ability to manage time, resources, and set priorities to accomplish multiple duties
- Ability to maintain and report on confidential information in an appropriate manner
Experience & Education
- 1-2 years of desktop support experience.
- Bachelor’s degree preferred in Information Technology and or industry specific certifications.