Service Technician
Hotsy Cleaning Systems
Cedar Rapids, IA
Full-time
Mechanic/Technician
Posted on April 22, 2022
Purpose:
- Responsible for the efficient and effective repair, maintenance and installation of Hotsy pressure washers, parts washers, waste oil furnace equipment and other products sold by the company.
- Provide each Hotsy customers with an outstanding service experience
Essential Duties & Responsibilities:
Service:
- Responds to customer requests for service and installation on a variety of Hotsy products (power washers, waste oil furnace, heaters, cleaners, etc).
- Review issues with customer, analyze problem, and gather information to make accurate determination of repair or maintenance needed.
- Identify appropriate parts needed for repair/maintenance.
- Perform needed repairs or maintenance, testing to ensure each machine is performing up to expectations and specifications prior to completing the service call.
- Consult with customers and provide them with information on products and services that will meet their needs, accepting and managing orders (soap, parts, etc) as needed.
Driving:
- Performing pre and post trip vehicle inspections to insure vehicle is ready for the road.
- Load truck in an efficient manner, ensuring appropriate resources to meet customer requests.
- Operate vehicle in compliance with local, state and federal laws.
- Responsible for post-trip routine, including cleanliness, tires, daily oil and fluid checks, reporting any problems to the manager.
- Always be courteous to other drivers with the understanding that we are representing the company when we are out on the road.
Information Management:
- Accurately complete all paperwork, recordkeeping and documentation connected to the service activity.
- Processes parts claims in a timely manner. Assist in inventory management by keeping an accurate record of all parts needed and used.
Quality and Tradition:
- Always provide exceptional service to both internal and external customers.
- Communicate with customer to facilitate proper use and longevity of equipment.
- Keep shop, truck and service areas neat and clean.
- Promote and follow safety guidelines throughout all areas of operations.
- Participate in total quality management and process improvement.
- Develop a deep knowledge of how Hotsy products and customers.
Education and Community:
- Constant commitment to both learning from and teaching fellow employees through acquired experiences and available resources.
- Actively participates as a member of the community, striving to know co-workers with both a professional respect and a personal interest.
- Contributes to the cultivation of a work environment which promotes personal growth, creativity, accountability, and fun.
Qualifications:
- HS/AA degree.
- Understanding of plumbing, electricity and electrical drawings.
- Ability to use hand tools and fork-lift.
- Ability to analyze problems and troubleshoot equipment issues.
- Read blueprints and specifications.
- Valid driver’s license and ability to operate a motor vehicle.
- Mechanical aptitude and problem solving skills important.
- Excellent customer service skills.