Policy & Procedures Operations Coordinator
Policy & Procedures Operations Coordinator
Job Description
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its two hospitals: Ben Taub and LBJ.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its hospitals — Ben Taub and Lyndon B. Johnson — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
JOB SUMMARY:
The Policy & Procedure Operations Coordinator (PPOC) reports to the Harris Health System Director of Policy and Procedures and is responsible for providing administrative and day-to-day operations support for the Harris Health System Office of Policy and Procedures (OP&P). The PPOC coordinates, facilitates, supports, and serves as the recorder and record keeper for all assigned executive and departmental level meetings, training, workgroups, conferences, educational activities, and taskforces. The PPOC facilitates OP&P processes and procedures assigned to support departmental goal attainment, and projects/programs owned and/or governed by the OP&P, as assigned. In addition, to administrative support, the PPOC has responsibilities for event planning and implementation; management of the project/program administrative logistics; coordination, facilitation, and preparation of minutes, recordings, and meeting materials. The PPOC assists with the coordination of and/or development and maintenance of OP&P databases and electronic repositories supporting departmental program/project activities. The PPOC has advanced skills in active listening, communication, information gathering, organization, persistence, visual interpretation, and exhibits personal effectiveness through initiative and self-motivation. The PPOC maintains professional growth and development; upholds high standards of integrity and ethical behavior mentors others, role models professionalism, and promotes a customer-friendly environment for both internal and external clients by utilizing ServiceFirst behaviors while interacting with patients, visitors, and staff members.
MINIMUM QUALIFICATIONS:
1. Education/Specialized Training/Licensure:
a. Four (4) year Bachelors Degree in related field with three (3) years commensurate administrative support experience; Associates Degree in related field with five (5) years commensurate administrative support experience required; OR a minimum of Seven plus (7+) years demonstrable commensurate administrative support experience. Bachelors Degree preferred.
2. Work Experience: Three plus (3+) years office operations management experience; work history in medical/educational related environment required. Program/project management experience preferred. Minimum of three (3) years demonstrable SharePoint operations and management experience require.
3. Management Experience: N/A
4. Equipment Operated: Various office equipment: fax machines, computers, printers, copiers, scanners, etc.
5. Skills/Knowledge: SharePoint, Excel, Microsoft Word, InfoPic, Adobe Pro, Microsoft Project, Visio, and InfoPath.
SPECIAL REQUIREMENTS:
1. Communication Skills:
Above Average Verbal (Heavy Public Contact)
Exceptional Verbal (e.g., Public Speaking)
Writing /Composing: Correspondence / Reports
2. Other Skills: Analytical, CRT, Dictation/Transcription, Design, Medical Terms, Mathematics, PC, Research, Statistical, Typing 60 wpm, Word Proc
3. Work Schedule: Flexible; Eligible for Telecommute
4. Other Requirements: Must be able to work in a team environment; ability to adjust individual work assignments/priorities to accommodate/assist with those of other staff or the demands of the department (as assigned/on own initiative). Must be able to work with executive level staff members.