Senior Teller
REPORTS TO: Branch Manager
JOB SUMMARY:
Provides frontline services to customers within their local office in a manner that projects a positive image of the bank and a
genuine desire to help customers meet their banking needs. Conforms to bank policies, procedures, and service standards for
this function. Improve teller efficiency & Net Operating Losses.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Participates in administrative activities as required or as directed by management, e.g. opening/closing procedures,
- mail/night deposit processing, ATM processing/balancing, audits. Manage Branch Operations. Help tellers with Net
- Operating Losses, Referrals, & Scripting.
- Handles customer window transactions, e.g. cash checks, deposits, safe deposit box entry.
- Ordering and shipping money
- Vault Book
- Stop Payments, check orders, wires, cables, cash advances, issue bonds
- Rate information (loans and deposits)
- Scheduling teller staff to improve efficiency
- Balancing daily (and responsible to find unresolved errors by Tellers)
- Account research (copies of checks, statements etc.)
- Compliance, security and cash controls
- Audit compliance and Audit Plan development
- Handles customer desk transactions (e.g. opening/closing accounts, account maintenance, stop payments, ATM cards,
- etc.)
- Good attendance is expected
- Voluntary community service is encouraged
Secondary Duties and Responsibilities:
- Other duties as assigned
OBJECTIVES: MEASUREMENT CRITERIA:
- Pleasant, courteous, efficient handling of customer
- transactions
- Present a positive image of the bank to customers
- Help meet local office objectives/bank needs
- Improve Net Operating Losses
- Improve teller efficiency and scheduling
- Create development plan around audit findings
MEASUREMENT CRITERIA:
- Customer feedback
- Year end Net Operating Losses
- Teller efficiency
- Mystery shopper feedback
- Personal appearance/professional conduct
- Knowledge of bank products/services and
- policies/procedures
- Positive attitude
- Participation in training programs
- Willingness to pitch in and help out as needed
- Transaction accuracy
- Management evaluation
- Cross selling/Referrals · Referrals for bank products/services
- Be at work and dependable to attain job success · Unplanned absences do not exceed 5 days per year or
- have negative effect on job success
- Represent FNB in the community · Community activity report
QUALIFICATIONS:
Education:
- High School Diploma
Experience:
10-key experience helpful
Microsoft Excel
Microsoft Word
Basic Office equipment (typewriters, fax, etc)
Personal:
Personable, genuine interest in people.
Numeric facility to handle details.
Account Processing