Floating Teller
First National Bank In Howell
Brighton, MI
Part-time
Finance
Posted on October 4, 2021
JOB SUMMARY:
Part Time Teller, 20-24 hours per week (get a 10% premium in pay), and will float between our Livingston County branches to fill absences. Provides frontline services to customers within their local office in a manner that projects a positive image of the bank and a genuine desire to help customers meet their banking needs. Conforms to bank policies, procedures, and service standards for this function.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Participates in administrative activities as required or as directed by management, e.g. opening/closing procedures, mail/night deposit processing, ATM processing/balancing, audits.
- Handles customer window transactions, e.g. cash checks, deposits, safe deposit box entry.
- Ordering and shipping money
- Vault Book
- Cash advances, issue bonds
- Rate information (loans and deposits)
- Phone
- Balancing daily (and responsible to find unresolved errors)
- Compliance, security and cash controls
- Good attendance is expected
- Voluntary community service is encouraged
Secondary Duties and Responsibilities:
- Other duties as assigned
OBJECTIVES:
- Pleasant, courteous, efficient handling of customer transactions
- Present a positive image of the bank to customers
- Help meet local office objectives/bank needs
- Referrals
- Be at work and dependable to attain job success
- Represent FNB in the community
MEASUREMENT CRITERIA:
- Pleasant, courteous, efficient handling of customer transactions
- Present a positive image of the bank to customers
- Help meet local office objectives/bank needs
- Customer feedback
- Mystery shopper feedback
- Personal appearance/professional conduct
- Knowledge of bank products/services and policies/procedure
- Positive attitude
- Participation in training programs
- Willingness to pitch in and help out as needed
- Transaction accuracy
- Management evaluation
- Referrals
- Referrals for bank products/services
- Be at work and dependable to attain job success
- Unplanned absences do not exceed 5 days per year or have negative effect on job success
- Community activity report
QUALIFICATIONS:
Education:
- High School Diploma
Experience:
- 10-key experience helpful
Microsoft Excel
Microsoft Word
Basic Office equipment (typewriters, fax, etc)
Personal: Personable, genuine interest in people.
Numeric facility to handle details.
Account Processing