Medical Support Assistant
The incumbent serves as the Medical Support Assistant in the Specialty Medicine and/or Surgery clinics and are aligned under the Patient Business Service at the Columbus Veterans Affairs Ambulatory Care Center. Schedules, cancels, and re-schedules patients’ appointments and/or consults; enters no-show information; prepares for clinic visits; monitors both inpatient and outpatient appointments for areas of responsibility. Ensures that encounter forms are completed to obtain appropriate workload credit; Verifies and updates demographics and insurance information; may process emergency or non-emergency transfers to other VA facilities or to private hospitals. Performs/facilitates basic eligibility, co-pay, and preauthorization requirements for specific coverage. The incumbent in this assignment supports the Outpatient Clinics (Primary Care, Surgery, Medicine, and Integrated Clinical Services) of the Medical Center and can be pulled to work in any clinic
Work Schedule: Full Time
Monday-Friday
Occasional weekends and holiday coverage may be needed as well.