Operations Support Specialist
BrightStar Credit Union is seeking an
Operations Support Specialist to join the team at BrightStar Credit Union!
BrightStar Credit Union is committed to creating a diverse work environment where everyone has an opportunity to succeed. We're dedicated to empowering the careers of our team. Our work environment is service‐oriented, fast‐paced and fun. The primary purpose of the position is to support the front line; branches and other credit union departments in the day to day operations. The support role will maintain all operational aspects for memberships, including but not limited to special accounts, quality control and research requests.
What we can offer you:
Competitive Salary
Medical, Dental, Vision
Paid Life Insurance
Paid Long Term Disability
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
401K Plan with matching
Paid Time Off
Tuition Reimbursement Program
Career advancement
Employee Assistance Program (EAP)
Health Advocate
BSCU Financial Discounts
Major Duties and Responsibilities:
- Serve as a resource to front line employees assisting members in the day to day operations. Assist other areas of credit union with membership or operational issues
- Complete account review and quality control of all accounts opened including but not limited to special accounts, IRAs and online accounts. Complete review and contact members if necessary for online account verification.
- Perform deposit operation functions including but not limited to posting mail deposits, funding on-line account openings, VODs, ATM checks and mobile deposits.
- Assist with help desk requests for front line staff including but not limited to online access, research requests and subpoenas.
- Review assigned departmental reports completing maintenance as required.
- Cash ordering and shipments for branches.
- Maintain knowledge with training:
BSA Compliance - every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department. In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
- Perform other duties as assigned.
Knowledge and Skill Requirements:
Experience:
Three to five years of financial services experience (including teller, new account opening and lending)
and one to two years of operational experience at a credit union or other financial institution.
Education:
A high school education or GED equivalent. An Associate Degree and/or IRA certification preferred.
Interpersonal Skills:
A significant level of integrity and diplomacy are required. Work may involve motivating, influencing
or training others. The ability to understand internal and external member needs and active listening
skills are required. Work is centralized in supporting the operational needs of the credit union and
mitigating risk, while encouraging proper service levels to exist in serving the members of the credit
Union.
Other Skills:
- Excellent telephone skills, including vocal presentation; excellent written communication skills
- Ability to thrive and be motivated in a goal-oriented environment
- Ability to make decisions that are in the best interest of members and the Credit Union
- Ability to work quickly and accurately and handle a variety of duties in a fast-paced environment.
- Ability to operate a personal computer, including a keyboard, mouse, internet browsers and other software.
- Good analytical & organizational skills; detail oriented
- Must have good communication skills.
Effective Interpersonal Skills:
A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug Free Workplace.
PLEASE APPLY AT WWW.BSCU.ORG