Design Engineer
GSC Engineer 2 sought by ASML in Wilton, CT, to be responsible for escalation support to our worldwide field organization; during the New Product Introduction phase, be assigned to the project in order to gain the reqd skills & knowledge to independently support field escalations; transfer & share gained skills & knowl within World Wide Global Service Center (GSC) in order to establish & maintain equal continental GSC continental support teams; deliver knowledge/escalation handling to local organization; solve complex technical problems by remotely analyzing data & creating deterministic forward thinking action plans; escalate to the next support level according to the committed escalation processes & timings; facilitate escalations from the continental GSC's (Asia/Europe) towards the factory; after solving a technical problem, prevent the issue from happening again in the future; mentor trainees & deliver feedback on potential improvements; proliferate knowl to the field organization at every opportunity; integrate background information concerning the problem & the solutions in action/repair plans; & combine on-site support with knowledge transfers to local organization.
Bachelor's degree in Systems Engineering, Mechatronics, Physics, Electronics, or a closely-related field; & 2 years of relevant experience required.