Collision Center CSR
Customer Service Representative needed for Bradshaw Automotive Collision Center in Greer. Monday-Friday Full Time
Bradshaw Automotive is now seeking a new team member to join our Collision Center office team! We are a family owned and run company that is well-respected and established in the community. We provide competitive pay, Monday-Friday hours, paid vacation and personal days, 401K with company match, as well as medical, dental, vision, critical illness plan, short and long term disability and life insurance.
You will be working with a great team who will be there to support and help you succeed. Previous accounting or insurance billing/claims is a plus, but we will train the right person.
In this critical position, customer service, both internal and external, is extremely important. You will be interacting with customers, insurance company representatives, vendors, and coworkers. Excellent communication skills in person, on the phone and via email are a must.
Some of the tasks for this position are:
- Contacting customers via phone to give them status updates on their vehicle repair status. You are expected to be professional and be prepared to answer, or find the answer, to all questions customers may ask. You must remember that our top priority is to provide quality service and repairs while also keeping in mind that getting the jobs done quickly is very important to our customers.
- Setting appointment times for customers to bring their vehicle in for an estimate.
- Help answer incoming calls and forwarding them to the correct extension.
- Working with, and assisting, the estimators as requested.
- Verifying that parts and repairs on the insurance estimate and our repair order are lined up and accounted for.
- Communication with tow companies, vendors, and insurance representatives is required. This may involve calling to request a tow for a customer, creating purchase orders for tow companies and outside vendors and providing updates or answering questions for insurance representatives.
- Accepting all forms of payment from the customer and ensuring that the amount collected is correct.
If you fit the bill and think you would enjoy this position, click the link to apply.
Must be able to pass a background check and have a good driving record.
Equal Opportunity Employer Drug Free Workplace.