Medical Practice Operations Manager
Large multi-location Orthopedic Surgery practice seeks experienced hands-on Practice Operations Manager to oversee day to day operations, personnel and staffing of our two (2) South Carolina locations.
Requirements:
Requires 3-5 years of experience in a medical practice operations leadership role. Position interacts with providers and referring physicians and supervises a staff of 20. Reports to the Director of Operations. The right candidate will possess the ability to lead by example, provide hands on training, improve operational efficiency, support patient access, and help to create an atmosphere supportive to patients and families. Responsibilities will include:
. Oversee practice operations including front desk and clinical staff, quality indicators, check in/out, insurance verifications, scheduling, precertification, TOS collections, demographics and insurance entry charge capture.
. Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
. Communicate job expectations
. Contribute operations information and recommendations to support the practice, resolve problems, identify trends, and improve operational processes
. Mange staff scheduling, wages, hours, and HR functions
. Ensuring proper facility maintenance including health and safety
. Communicate patient issues with operations team and devise ways of improving the patient and referring physicians experience, including resolving problems and complaints
. Work closely with management team to set and implement policies and procedures
. Communicate all operating policies and/or issues at regular department meetings
Excellent opportunity for a self-starter with detailed knowledge of practice operations, coding and insurance front end processes along with the knowledge to provide training and support to operational and front-end staff. Must be willing to travel to two nearby locations. Experience with orthopedics preferred. Experience with Athena EMR system preferred.