Family Investment Specialist I
Family Investment Specialist I Allegany County Department of Social Services
SUMMARY: A Family Investment Specialist I is the entry level of work providing direct services to individual customers or families by determining customer eligibility for multiple Family Investment Administration programs in a local Department of Social Services. Employees interview customers to explain program requirements and options, to collect and complete required documentation, to refer customers to other program services or agencies as appropriate and to monitor customer progress and use of assistance. Employees in this classification do not supervise. Employees receive close supervision from a Family Investment Specialist Supervisor or other higher-level administrator. Employees may be required to work evenings and weekends and may be required to visit customers in their homes or at facilities such as nursing homes, group homes and hospitals.
MINIMUM QUALIFICATIONS:
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six months of public contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, performing analysis of data, writing correspondence, and completing mathematical or legal tasks. OR, Six months of general office, retail, food service, construction trades, or similar experience including data entry, record filing and maintenance, multi-line phone use, general computer skills and email software. General clerical, data processing, technical or administrative experience is defined as work performing a variety of duties which are clear-cut and typically found in office settings, such as filing, copying, inputting data, general computer skills, and directing telephone calls. OR, Six months of experience in the U.S. Armed Forces. Employees may be assigned duties which require the operation of a motor vehicle and will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of the impact of poverty and related sociological and health problems. Ability to: use computer applications and to prepare clear, accurate and detailed reports; learn Family Investment Administration program areas and services, interviewing and communication techniques; learn, understand and explain complex federal, State and local policy, requirements, guidelines, procedures and regulations; establish and maintain professional working relationships with customers, staff members, other agencies and institutions and the general public; effectively organize and manage work assignments and meet deadlines and meet required performance goals and accuracy expectations; and keep eligibility and personal information confidential. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.)
SALARY AND BENEFITS: This is a grant-funded, contractual position with a salary of $33,480 per year and health insurance coverage.
Allegany County is an Equal Opportunity Employer