Account Associate
Are you a great collaborator? Do you want to be part of a high performing team? PennLive/PA Media Group has an immediate opening in our Advertising Department for an experienced Account Associate to join our team. This is an excellent full-time opportunity for a career-minded individual with energy and passion for detail and accuracy. Candidate should be customer-focused and able to provide the utmost in service satisfaction to our clients while providing assistance to our sales team.
Focus of duties include, but are not limited to, coordination and facilitation of ad creation and gathering of digital and print advertising working with internal and external customers. Responsibility for entering and tracking advertising and content information using a variety of different computer and software systems including extensive use of advertising and sales software. Monitoring of order accuracy and scheduling a must along with ensuring problems are resolved to avoid live production errors. Candidate should be able to quickly learn and use new technology.
The successful candidate will possess at least 2-3 years of previous customer service or administrative support experience in a fast-paced, daily deadline driven workplace and be an excellent communicator in both written and verbal communications. Candidate must also possess keen analytical and organizational skills to troubleshoot and/or escalate problems as they arise to ensure customer satisfaction. Must be able to work in a team environment and possess sound business sense. Previous exposure to advertising, marketing and customer support is highly beneficial.
Job requirements:
- College degree preferred
- Minimum two years of experience in a highly effective customer service role
- Minimum two years of experience in an administrative support role
- Professional communication skills, including verbal and written
- Outstanding organizational skills, attention to detail, follow-up
- Working knowledge of advertising products, including print display ads, digital impression ads, video and email
- Must be able to understand and explain financial information included in customer invoices
- Experience with salesforce.com highly desirable
- Proficient with Microsoft Office Suite
- Ability to accurately handle multiple simultaneous activities on tight deadlines