Client Services Video Manager
Advance Local
West Lake Hills, TX
Full-time
Call Center / Customer Service
Posted on May 16, 2022
Provide training, consultation, and support to agency employees on the proper use, adoption, and best practices to align the Hoot Software solution into individual agency advertising programs. Basic understanding of advertising channels and the technical requirements to connect external data sources is a must. Client retention is impacted greatly with successful software integration to their internal processes. This role requires individual autonomy to support the alignment of our product and client’s needs and requests.
What you'll be doing:
- Collect design requirements from clients to assess and consult on the appropriate video template designs
- Use personal discretion in communicating and consulting with new and existing clients in order to properly identify customer needs.
- Advise new and existing clients on best practices and proper use of the software.
- Use personal discretion to create and optimize video templates based on communicated client needs.
- Use quality control analysis with all created templates to ensure Hoot standards are met.
- Use personal discretion in support tasks including:
- Responding to client needs and issues
- Troubleshooting and resolving client issues
- Training Requests
- Creative Design modifications and requirements
- Assisting with client and partner regulation standards when necessary
- Use product knowledge to create easily digestible support documentation for user guides.
- Continue individual research of the ecosystem and product offerings in order to stay up to date on our product’s position, upgrades and functionality.
- Effective communications skills, including the ability to convey technical information into understandable terminology
Our ideal candidate will have the following:
- Bachelor’s degree in related or relevant field
- Minimum two years’ video editing experience, preferably in digital advertising
- Strong experience with video editing platforms like Adobe After Effects
- Previous experience managing campaigns in AdWords, Programmatic Display and Facebook Ads campaign management
- Certifications a plus, i.e., Google Ads, Google Analytics, Facebook Certification, Third Party or DSP Training certifications
- Adept in all video-related products in Adobe Creative Cloud Suite
- Demonstrated ability self-manage projects and workflow
- Demonstrated ability in problem solving skills