Business Development- Branch Manager II
Employee Perks
- Competitive compensation with opportunities for annual raises and promotions
- Community focused culture that promotes networking and involvement in Hampton Roads and Parts of North Carolina
- Employee Benefits (401k match / Company-paid Short Term and Long Term Disability / Tuition reimbursement / Affordable health insurance options)
- An employee-focused, diverse, and member relationship driven workplace environment
Job Overview
Business Development -Branch Manager II is responsible for the administration and efficient daily operations of a full-service personal and business solution center, including sales, service, operations and security and safety in accordance with the Credit Union's objectives. Supports the Credit Union by reinforcing core values and achieving departmental financial, operational, service, and growth goals consistent with the strategic plan.
Major Responsibilities
- Combines efforts and fosters a collaborative environment with the Business Services and Marketing departments. Creates positive, long-lasting relationships with current and potential business members. Assist in all aspects of the process by setting appointments, prospecting, cultivating, and managing leads.
- Supports the retail business development strategies by participating in onsite and virtual visits to business locations to provide financial education and establish membership. Represent ABNB in the community, by attending civic and community group meetings participating or volunteering on civic and community projects to generate additional business for the Credit Union; maintain relationships within the community by conducting hospitality calls to nearby businesses, organizations, schools, etc.
- Coaches and motivates retail team on the development of new member relationships and solicitation of new products and services from existing members/business members to ensure that established individual and team objectives and goals are consistently met. Ensures consistent and timely follow up with branch team members’ book of business.
- Develops and maintains an environment that focuses on member relationships and retention. Ensures retail staff provides prompt, friendly, personal, and professional service to all members and co-workers, develops and retains good rapport to fulfill established service promises.
- Manages, coaches, directs, and motivates every retail team member to promote service excellence and maximize opportunities to broaden member/business member relationships through active listening, anticipating needs and recommending the most appropriate solution to help our members achieve their financial goals.
- Conducts weekly/monthly individual and team meetings with all retail staff to evaluate progress, address concerns, stimulate sales, enhance product knowledge, ensure adherence to compliance, share instances of best practices, etc. to ensure a focus on development and employee retention.
- Performs various personnel functions, including interviewing and hiring retail team; scheduling and assigning work tasks, observations of team members, conducting performance reviews and providing disciplinary action when necessary.
- Ensures accuracy in account opening, loan processing, and member transactions maintaining all required documents in accordance with applicable regulatory requirements as well as ABNB policies and procedures.
- Ensures retail staff stay current on training related to product knowledge and compliance procedures. Ensures compliance with all regulations, policies and procedures and internal/operational risk controls.
Position requirements
- (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
- Five to Eight years of similar or related experience
- Thorough knowledge of financial regulations, compliance rules, and policies and procedures.
- Possess analytical abilities to make decisions and resolve problems.
- Possess organization and time management skills.
- Excellent written and verbal communication skills.
- Strong interpersonal skills to supervise staff and communicate effectively with members, potential members and business owners.
- Must be able to operate a PC and related software programs and calculator with average speed and accuracy. Must have working knowledge in Microsoft Suite including Outlook, Word, Excel, and Sharepoint.
- Physical qualifications include standing or sitting at a computer for extended periods of time and the ability to lift and carry up to 15 pounds.
- Previous credit union experience is a plus
- Must have a valid driver’s license and the ability to travel between business locations as needed.
EOE/AA/M/F/DISABILITY/VET
Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.