13 days old

Welcome Desk Specialist - Central Campus

San Jacinto College
Pasadena, TX 77504
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San Jacinto College

Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws.

Welcome Desk Specialist - Central Campus

Primary Function: The function of the Welcome DeskSpecialist is to provide general information to visitors about admissions,financial aid, and advising processes. The Specialist is responsible forwelcoming and directing prospective, new, and returning students, employees,and visitors to the appropriate department/service (Admissions; CareerServices, Educational Planning, Counseling, and Completion; Financial Aid,Veteran Services, and the Business Office).

Essential Job Functions:
  • Serve as the first point of contact at the Welcome Desk for all visitors. Offer a sincere, personal welcome to every guest entering and exiting the building. Sign in and direct students and community members to the appropriate departments.
  • Provide information and support to students and visitors with a variety of enrollment and registration processes including financial aid, student records, advising, and other student related functions.
  • Maintain and demonstrate a broad knowledge of all student services departments and College policies.
  • Provide orientation, training, and supervision to student employees working the Welcome Desk.
  • Effectively determines visitors' needs and assists them accordingly with directions, information, or resources.
  • Triage student waiting areas during high traffic time to ensure students are assisted in a timely manner.
  • Maintain the physical appearance of the Welcome Desk and surrounding lobby area.
  • Provides general campus directions and event information and general campus information regarding hours of operation, college website access, and hours of operation for various college offices and service areas.

Knowledge, Skills and Abilities:
  • Must possess exceptional customer service and problem-solving skills
  • Must project a professional image
  • Have excellent telephone etiquette and communication skills
  • Proficient in Microsoft Word, Excel, Banner, and Windows
  • Must be extremely accurate and have excellent proofreading, grammar and spelling skills
  • Must be able to work in a team environment
  • Be flexible with good public relations skills
  • Work well with details and deadlines
  • Balance multiple tasks
  • Analyze and solve problems
  • Ability to work independently in a fast-paced environment
  • Knowledge of Banner, Who's Next and all aspects of student registration, records, and admissions (preferred)

Required Education:
  • High School Diploma or equivalent required

Preferred Education:
  • Above requirement plus one year of specialized or technical training beyond high school

Required Experience:
  • Three years of office, clerical, customer service or administrative support experience; or an equivalent combination of education and experience to successfully perform the essential duties of the job.

Preferred Experience:
  • Above requirement including one (1) or more years in a higher education environment

Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.

Salary Grade: 14

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req3024

Posting Close Date: 7/18/2021


Posted: 2021-07-11 Expires: 2021-08-12

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Welcome Desk Specialist - Central Campus

San Jacinto College
Pasadena, TX 77504

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