17 days old

Transition Manager

Trustwave Holdings, LLC
Chicago, IL 60601
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Trustwave Holdings, LLC

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Category: Security Services
Team: Project Management
Location: Chicago, Illinois


Position at Trustwave

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

The Transition Manager owns overall responsibility for successful onboarding and enablement of services for new and existing customers have contracted from Trustwave.

  • Develop and manage project plans to deliver Trustwave's products and services to our clients based on the requirements defined in the Statement of Work.
  • Manage client expectations by tracking and reporting status against project milestones and deliverables.
  • Identify, lead and manage internal resources necessary to execute the project.
  • Identify, classify and appropriately manage risks and issues through resolution.
  • Develop communication plans including status reporting frequency, format and approach.
  • Effectively apply and enhance Trustwave's PM framework - hybrid Traditional Waterfall and Agile methodologies.
  • Conduct lessons learned and retrospective reviews that can be used to improve delivery of Transition management services.

  • Facilitate team and customer meetings effectively and efficiently.
  • Liaise with project stakeholders on an ongoing basis.
  • Resolve and/or escalate issues in a timely fashion.

Professional Characteristics:

  • Inspire team members to attain goals and strive for excellence.
  • Identify opportunities for improvement and make constructive suggestions for change.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Coach, mentor, and supervise team members.

  • Motivate team members to work together in the most efficient manner.
  • Mitigate team conflict and communication problems.

Customer Management
  • Manage day-to-day customer interaction.
  • Set and manage customer expectations.
  • Develop lasting relationships with customer personnel that foster additional opportunities.
  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships.

  • Experience in defining project scope and objectives
  • Experience in developing detailed work plans, schedules, project estimates, resource plans, and status reports
  • Experience in conducting project meetings
  • Experience in recommending and takes action to direct the analysis and solutions of problems.
  • Prefer strong expertise using SalesForce.com, ServiceNow
  • Strong oral and written skills are mandatory
  • PMP Certification (or international equivalent) preferred.
  • Experience with Agile Methodologies: Scrum and Kanban preferred.


We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Posted: 2020-12-30 Expires: 2021-01-31

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Transition Manager

Trustwave Holdings, LLC
Chicago, IL 60601

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