1+ months

Training Coordinator - Americas

MSA, The Safety Company
Cranberry, PA 16066
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MSA, The Safety Company

Training Coordinator - Americas

US-PA-Cranberry Twp

Job ID: 2021-4520
Type: Part-Time
# of Openings: 1
Category: Marketing
MSA, The Safety Company


For more than 100 years, our passionate mission of safety empowers us to protect lives.

MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in-class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.

In this busy and fast paced environment, the incumbent will be responsible for handling department administration, will act as the primary contact for all training related phone calls, emails, and customer issues for the Americas region. The individual will also be responsible for invoicing, Customer Relations Management (CRM) updates, acting as liaison between instructors, customers, sales, third-party training providers and training management. The individual will oversee the coordination of meals, logistics and shipping needs for training classes, both offsite and at MSA's training centers.


  • Serves as a primary contact and liaison between the customer and all training personnel and management
  • Serves as a customer advocate to provide various training options to ensure customer expectations are met
  • Dispatches all training requests and orders to training personnel
  • Oversees training manual and materials inventory
  • Provides customer support and administration for on-line e-Registration software
  • Performs all steps to process orders on SAP system for training which includes quotations, order entry, internal order assignment, delivery, picking, posting and invoicing
  • Interfaces with credit and collections with respect to orders processed
  • Requests or edits customer account information through CRM
  • Provides management reports as requested utilization report, account participation report and usage report
  • Orders training lunches, organizes hotel conference rooms and other logistical needs


Skills, Knowledge and Abilities Required:

  • Ability to multi-task in a fast-paced environment managing multiple priorities and customer issues
  • Excellent customer service and communications skills
  • Proficient with windows based PC software such as Word, Excel, Access and Power Point

Education and Experience Required:

  • Associates Degree in Business, Accounting, or related discipline
  • 2 years of experience of working in service, support, or customer service
MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination.

As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion,
gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition,
or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.


Posted: 2021-03-10 Expires: 2021-04-11

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Training Coordinator - Americas

MSA, The Safety Company
Cranberry, PA 16066

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