Ticket Sales Representative

US-TX-San Antonio

Job ID: 2021-2543
Type: Regular Full-Time
# of Openings: 1
Category: Sales
AT&T Center

Overview

This position will be responsible for further developing, maintaining, and increasing Season Ticket and Group Ticket Sales for the San Antonio Spurs, San Antonio FC, and AT&T Center Family Shows and/or Events with a strong focus on relationship sales and customer retention. This person must provide extensive customer service and continual development of relationships with customers, co-workers, and corporate sponsors. Base pay will include an annual salary and commission. This position must support the organizations mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

In every position, each employee is expected to: demonstrate alignment with SS&Es core values and mission, collaborate with internal/external family members and demonstrate ongoing development.

Responsibilities

1. Meet or exceed weekly, monthly, and annual sales goals while exceeding client expectations in value and service. This position is responsible for selling the following inventory: Season Tickets, Premium Seating, Partial Plans and Group Seating.
2. Generate, Develop, and Maintain new and ongoing business and sales relationships.
3. Implement and Demonstrate outbound sales efforts by using sales and services best practices, prospecting, networking, lead generation, and data capture and personal database management.
4. Develop and Attain personal strategies, procedures, and goals to increase sales for SS&E Properties while committing to on-going sales training and development of best sales practices.
5. Greet, Support, and Serve current and potential clients daily and at games.

This position is responsible for selling the following inventory:

1. Season Tickets
2. Premium Seating
3. Partial Plans
4. Group Seating

Qualifications

• Previous sales experience, sports and entertainment industry preferred.
• Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
• Proficient with Ticket Master Archtics Ticketing System preferred.
• Basic understanding of CRM.
• Self-starter with an outstanding work ethic.
• Ability to prioritize multiple tasks and support multiple high-level positions.
• Ability to work flexible hours including, evenings, weekends, some holidays & event nights.
• Understanding that 20% of job function would able to be performed remotely and 80% of work needed to be performed onsite including events.
• Reliable transportation to attend both sports and client centric events.
• Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
• Demonstrate poise, tact and diplomacy.
• Strong teamwork aptitude required.
• Strong customer service skills required.
• Excellent communication, presentation, and listening skills.
• Ability to work independently and coordinate multiple tasks.
• Stand/Sit/Walk for long periods of time.

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