12 days old

Technical Support Specialist I or II (depending on experience)

OneAZ Credit Union
Phoenix, AZ 85027
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  • Job Code
    141947791

On-site (not remote) position Monday - Friday


Our ideal candidate:

Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users.


A typical day might include the following (other duties may be assigned):

Analyzes end user needs and orders.

Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives.

Loads software such as operating systems, office, and operations software onto computers.

Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.

Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

Instructs users in use of equipment, software, and related material.

Enters commands and observes system functions to verify correct system operation.

Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.

Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications.

Coordinates activities with network services or other information systems groups.

Maintains software licensing records and hardware inventory to ensure effective operations and compliance.

Escalates major system problems to computer operations, engineering, or application support.

Performs basic telephone maintenance.

Performs other duties as assigned.


Education & Experience were looking for:

High school diploma. Bachelor's degree preferred, or completion of related coursework/certification.

One to two years help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience.

Experience in computer operating systems, desktop application software and computer hardware.

Travel: Travel may be required for implementing, delivering, and repairing equipment to company locations.


Why join the OneAZ team?

Our culture is one-of-a-kind! Youll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others.

Take a look at our career page for detailed benefit information: www.oneazcu.com/careers/


Additional Notes:

  • Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.
  • All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.
  • Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).
  • Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).






PI141947791

Posted: 2021-07-20 Expires: 2021-08-21

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Technical Support Specialist I or II (depending on experience)

OneAZ Credit Union
Phoenix, AZ 85027

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