1+ months

Technical Support Engineer

Manasquan Bank
Wall, NJ 08736
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  • Job Code
    140201596

Performs the day-day operations involved with technical project support and information technology related user/system support including, phone support, technical installations, technical requirements and distributed computer services.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Handle incoming calls requiring assistance with computer related problems.
  • Troubleshoot network related issues relating to operating systems, Microsoft Office, anti-virus, anti-spyware, and other network systems.
  • Establish and maintain network users, user environments, directories, and security.
  • Designs, specifies, configures, installs and maintains network hardware, software and telecommunications services.
  • Leads and/or supports Information Technology Division projects and supports requests including keeping tasks on tracking and reporting milestones.
  • Develops and implements policies and procedures related to network hardware and software acquisitions, use, support, security and backups.
  • Communicates with other departments to report and resolve software, hardware and operations problems.
  • Researches and evaluates new technologies. Develops and implements various documentation, procedures and standards.
  • Ensure that on site computer operating systems and anti-virus tools stay current.
  • Provide Support for access to all systems and maintenance of access control profiles on computer network.
  • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
  • Document internal procedures.
  • Light Travel to branch sites may be required.
  • Ability and willingness to work a flexible work schedule including in addition to normal business hours in a 24 x 7 support environment.
  • Be on call after business hours.
  • Other duties as assigned.

JOB SPECIFICATIONS

  • Windows 10
  • Microsoft Office (Word, Excel, Access, Outlook)
  • Windows Server 2012, 2016, VMware, SQL.
  • Extensive knowledge of PCs.
  • Extensive knowledge of Active Directory, DNS, DHCP and SAN/NAS
  • Networking Hardware (Switches, firewalls, routers)
  • Excellent interpersonal skills; ability to communicate effectively with all levels of personnel.
  • Demonstrated ability to identify and solve problems quickly and effectively.
  • Excellent organizational skills with the ability to prioritize and work effectively on multiple tasks.
  • Understanding of project management methodology.
  • Strong technical aptitude, desire and initiative.

EDUCATION & EXPERIENCE

  • 2+ years of IT systems analysis and desktop experience.
  • Bachelors degree preferred in Information Technology and or specific industry related certifications.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Office environment. Sitting for long periods of time. Daily use of wrists, hands, and fingers to use computer and telephone. Ability to hear and speak clearly for gathering and giving simple to complex information.

DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities.





PI140201596

Posted: 2021-06-28 Expires: 2021-07-30

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Technical Support Engineer

Manasquan Bank
Wall, NJ 08736

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