1+ months

Technical Support Engineer - Remote

Human Services Research Institute
Cambridge, MA 02140
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Population Health

Health and human services are key to ensuring that all people can reach their potential, and these service systems deserve the highest-quality data. Were looking for a Technical Support Engineer to join our Population Health teama team that develops data systems, protocols, and tools to help states collect high-quality healthcare data and make it available to researchers, policymakers, and the public. If you have an affinity for data, experience with software maintenance and support, and an eye for detail, come join our team!

Who We Are

HSRI is a nonprofit, mission-driven organization with a 40-year track record of facilitating complex systems change. The data systems we develop give stakeholders the insights they need to assess and address disparities in healthcare and well-being and to help produce meaningful outcomes across populations.

HSRI is proud to be an equal opportunity workplace and is an affirmative action employer.

What Were Looking For

Were seeking a full-time Technical Support Engineer to join our Population Health team. The person in this position will support software applications that are in production, which includes monitoring and investigating interruptions or bugs in operation and problem solving to identify and resolve failures in application function and improve overall efficiency. This position also includes working with team members to ensure proper scheduling and execution, gathering and maintaining statistics, and assisting with project management.

Were looking for an individual who enjoys working as part of a team. The ideal candidate is someone who has experience programming in a variety of languages and experience with one or more database management systems. This person will be detail-oriented, possess strong communication skills, and be able to organize and prioritize tasks. Interest in the field of public health, data science and population health research methodology is a plus.


  • Manage computer processing jobs according to established controls
  • Investigate technical issues, determine root causes, and provide fix recommendations
  • Notify appropriate staff of system, programming, and/or production problems impacting the accuracy or expediency of output data/reports
  • Maintain and/or prepare records, reports, and logs and counts of documents related to assigned functions
  • Develop written communication and documentation for users and for internal use
  • Additional duties, as assigned

Minimum Qualifications:

  • Bachelors degree
  • 2 years minimum experience in computer programming or related field
  • Proficiency with Microsoft SQL Server or other RDBMS including the ability to create and interpret SQL-based queries of moderate complexity, manage indexes, and work with stored procedures; experience with high-performance database technologies such as Vertica or Amazon Redshift a plus
  • Development experience using C#, Java, VB.Net, or another modern programming language
  • Experience in using one or more major frameworks or libraries such as .Net, MVC, jQuery, Entity Framework, etc.
  • Ability to learn and utilize highly specialized software applications
  • Ability to remain current with end-user hardware and software products
  • Ability and willingness to use code libraries where applicable
  • Ability to work independently or collaboratively, as the situation demands
  • Ability to multi-task effectively
  • Ability to develop and maintain relationships with clients, consultants, collaborators, and co-workers
  • Ability to organize and prioritize tasks; also, flexible and willing to accept changes in priorities
  • Strong attention to detail


Full Time, 40 hours/non-standard work schedule

How to Apply:

Interested candidates are encouraged to submit a Cover Letter and Resume/CV through HSRIs Career Center.

You can also cut/paste the URL into your browser: https://workforcenow.adp.com/jobs/apply/posting.html?client=hsri&ccId=19000101_000001&type=MP&lang=en_US

Materials can also be mailed to:

Attention: Human Resources

Human Services Research Institute

2336 Massachusetts Ave.

Cambridge, MA 02140

No phone calls, please.

Posted: 2020-09-23 Expires: 2020-10-25

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Technical Support Engineer - Remote

Human Services Research Institute
Cambridge, MA 02140

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