8 days old

Technical Services Representative

Aesculap Inc.
Hazelwood, MO 63042
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  • Job Code
    126252069
Aesculap Inc.


Technical Services Representative

US-MO-Hazelwood

Job ID: 2020-17382
Type: Regular Full-Time
# of Openings: 1
Category: Healthcare
St. Louis, MO

Overview

Aesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neurosurgery and closure technologies. Aesculap continues a proud heritage of leadership and responsiveness as we strive to deliver products and services that improve the quality of patients lives.



Responsibilities

Position Summary:

Technical Services Representative plays a key role in ensuring ATS quality, acting as a gatekeeper for patient safety. Supporting the training of National Repair Center personnel in the service/repairs of surgical instruments, containers and related medical devices in a timely manner with an emphasis on consistency in repair quality, maintaining Aesculaps reputation as an ethical supplier of services and increasing repair sales. Provides hands on technical training to all new ATS technicians, and other Aesculap employees, vendors etc. as assigned. The Technical Specialist is central to the ongoing quality and inspection existing and emerging instruments and technologies.

Responsibilities: Essential Duties

  • Provides Technical support to Customers and Field based employees.
  • Supports training programs by following learning objectives presenting instruction for surgical instrument.
  • Teaches proper use of repair equipment including safety regulations.
  • Coordinates with Technical Training Manager to ensure consistency in quality National Repair Center.
  • Assist in the processing of inbound and outbound repairs through the National Repair Center
  • Performs quality checks on surgical instruments/devices as needed.
  • Supports projects as assigned to ensure that ATS meets all QA/RA requirements, as well as ISO readiness.
  • Ability to communicate with customers, sales, and end users regarding technical and service related questions.
  • Assists in preparation of customer in-service meetings and presentations.
  • Provide assistants and participates in Repair Scans, providing support for technical analysis
  • Assist with Field Quality Audits
  • Works with the Technical Support team and other ATS departments to develop and maintain SOPs and Technical documents.
  • Resolves situations where normal procedures apply.
  • Provide help in overseeing the inbound and outbound repairs requiring outside vendors.
  • Provides support of other ATS projects as assigned.
  • Must comply with applicable ISO and FDA regulations as stated in Quality Manual.
  • Must embody the Companys Vision, Mission and Values
  • Other duties may be assigned

Expertise: Knowledge & Skills

Secondary or peripheral job functions:

  • Excellent customer service and communication skills with an emphasis in sales.
  • Must be willing to travel.
  • Strong problem solving ability.
  • Ability to work under pressure and effectively interface all levels of management.
  • Ability to work with computer programs specifically excel spreadsheets.
  • Contribute to creating a climate of trust, ethics, and accountability by effectively seeking out and accepting feedback from others.
  • Possess the ability to exceed expectations with the customer in mind and take responsibility for driving key results as well as empower others to achieve desired outcomes.
  • Demonstrate behaviors that drive efficiency by understanding and improving processes as well as sharing best practices.
  • Language Skills: Ability to speak effectively with groups of customers or employees of the organization. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from customers or members of the business community. Ability to read, analyze and interpret documents such as policies and procedure manuals.
  • Mathematical Skills: Ability to apply standard mathematical concepts such as addition, subtraction, multiplication, division and averaging. Ability to compute rate, ratio, and percentage. Ability to manipulate formulas and spreadsheets in Excel and create appropriate graphs.

  • Reasoning Ability: Ability to deal with multiple problems at one time. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret instructions in various forms.

Supervisory Responsibilities:

  • N/A



Qualifications

Expertise: Qualifications-Experience/Training/Education/Etc

Required:

  • Previous experience technical training, or equivalent required
  • Previous experience with manufacturing or repairing of surgical instruments, or other medical devices required.

Desired:

  • N/A

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its Sharing Expertise initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.



All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI126252069
Posted: 2020-11-19 Expires: 2020-12-21

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Technical Services Representative

Aesculap Inc.
Hazelwood, MO 63042

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