1+ months

Team Leader Payroll MA Streamline - 6006991708282019

București, Bucuresti 030171
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  • Job Code
    6006991708282019
\u003Cdiv\u003E \u003Cp style=\u0022margin-bottom: 6.0pt;text-align: justify;\u0022\u003E\u003Cstrong\u003E\u003Cu\u003EJob Summary: \u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cp style=\u0022margin-bottom: 6.0pt;text-align: justify;\u0022\u003EThe role of the Payroll Leader is to ensure delivery of service excellence for clients through building and maintaining effective internal relationships; acting as a liaison for payroll-related processing. In addition this role will participate in system testing as needed, provide consultation to clients and others and as needed. \u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EResponsibilities\u003C/u\u003E\u003C/strong\u003E\u003Cu\u003E:\u003C/u\u003E\u003C/p\u003E \u003Cul style=\u0022margin-top: 0.0in;\u0022\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003ELeading and managing Associates with regards to training, coaching, compensation, motivation, development and resourcing\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EMaintain awareness and support of ADP policies and procedures\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EAchieving internal client satisfaction\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EMeasure the effectiveness of people on different projects with particular attention to the respect of timing and process standards\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EResources Management\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003ESupport BPI in process/best practices definition.\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EDay to day management of the team through development of direct reports including management of recruitment and induction process, absence, appraisals, performance management, and training.\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EReview and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003ESupport team in process improvements.\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003ECarry out 1:1s, appraisals and performance reviews in line with ADP policy; create, support and monitor personal development plans for team members\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EDetailed forecasting, capacity planning and resource management to ensure correct resourcing of operations\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EEnsuring Associate skill and capability base meets work demand\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EDelivering process improvement to drive operations effectiveness and efficiency\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003ELeading and working with other departments on cross-functional improvement projects\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EProduce timely and accurate payroll- includes all interface and payroll processing activities;\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EEnsure quality controls in the payroll process and update documentation- includes reconciliation of results and audit checks\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EAct as day-to-day liaison with client designated contacts for payroll-related processing; Respond to client inquiries and take appropriate action ensuring timely review and resolution of issues. Work effectively across ADP France to resolve client issues. Maintain client payroll procedure manuals and business process documents\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EHighlight and escalate relevant matters that may impact the running of client payrolls\u003C/li\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003EKnowledge of the contractual requirements and the payroll scope\u003C/li\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003EEnsuring that all team members respect the contractual requirements\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EAudit work of other team members\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EMonitor and report on payroll performance metrics related to assigned clients\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EMaintain up to date knowledge and expertise of statutory legislation and ADP systems\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EManage client issues in CRM system and work with client and internal partners to classify, prioritize and follow-up\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EProvide consultative advice, mentoring support and guidance to clients on payroll processes and changes, as well as area of expertise\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EAnalyse and resolve complex issues encountered within the team and/or client; Demonstrate strong analytical and error resolution skills for complex payroll environments\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EIdentify, recommend and implement process improvement methodologies that strengthen service delivery\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EReports \u0026 Performance Metrics\u003C/u\u003E\u003C/strong\u003E\u003Cstrong\u003E: \u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003E Performing the Transaction monitoring as per the quality guidelines.\u003C/li\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003E Completing the transaction monitoring by reaching the minimum sample size agreed, and making sure all associates in production are covered.\u003C/li\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003E Conducting the new hire training according to the training matrix and defined timeline, making sure the ready for production and on the job tests are passed and archived.\u003C/li\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003E Complying with the established turnaround time and frequency for reporting which support the team activity.\u003C/li\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003E Keep databases up to date.\u003C/li\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003E Outcome from internal and external audits.\u003C/li\u003E \u003Cli style=\u0022text-align: justify;\u0022\u003E Continuous improvement with proved efficiency results, based on feedback received from stake holders and TLs/managers.\u003C/li\u003E \u003C/ul\u003E \u003Cp style=\u0022margin-bottom: 6.0pt;text-align: justify;\u0022\u003E\u003Cstrong\u003E\u003Cu\u003EEducation \u0026 Experience\u003C/u\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cu\u003E:\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EDegree or Equivalent: Bachelor\u0027s Degree\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EMajor Area of Concentration : IT / Business / Accounting\u003C/li\u003E \u003Cli style=\u0022color: black;text-align: justify;\u0022\u003EWork Experience:\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.25in;text-align: justify;\u0022\u003E Leader Payroll Specialist 8\u002B yrs\u003C/li\u003E \u003C/ul\u003E \u003Cp style=\u0022margin-bottom: 6.0pt;text-align: justify;\u0022\u003E\u003Cstrong\u003E\u003Cu\u003EPeople Management\u003C/u\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cu\u003E: \u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Team oriented/Team Player\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Customer Service Skills, Client focus\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Ability to Mentor and Guide other associates\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Interpersonal and Communication Skills, written, listening and verbal, in country of servicing and English\u003C/li\u003E \u003C/ul\u003E \u003Cp style=\u0022text-align: justify;\u0022\u003E\u003Cstrong\u003E\u003Cu\u003EKnowledge and Skill Requirements\u003C/u\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cu\u003E:\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.5in;text-align: justify;\u0022\u003E Language Skills \u003Cul\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Fluent in French language, speaking/writing/listening\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Fluent in English language, speaking/writing/listening\u003C/li\u003E \u003C/ul\u003E \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;text-align: justify;\u0022\u003E Technical skills : \u003Cul\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Microsoft office suite (Excel, Word, PowerPoint)\u003C/li\u003E \u003C/ul\u003E \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;text-align: justify;\u0022\u003E Skills and Abilities: \u003Cul\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Payroll industry, process, and France-specific knowledge and expertise\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Ability to use ADP systems and processes accurately and consistently; \u0026quot;SAP\u0026quot; HR/Payroll expertise\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Troubleshooting/problem resolution skills\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Ability to organize, prioritize and multitask\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Ability to work under pressure while maintaining deadlines\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Analytical ability\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Attention to detail\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Possesses a continuous improvement mind-set and is receptive to change\u003C/li\u003E \u003Cli style=\u0022margin-left: 1.0in;text-align: justify;\u0022\u003E Must be able to demonstrate competencies as detailed in the Leadership Expectations for Individual Contributors\u003C/li\u003E \u003C/ul\u003E \u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E
Posted: 2019-10-24 Expires: 2019-12-13

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Team Leader Payroll MA Streamline - 6006991708282019

ADP
București, Bucuresti 030171

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