22 days old

Support Center Analyst

Institute of International Education
Washington, DC 20005
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  • Job Code
    125811352

Institute of International Education


IIE is an Equal Opportunity and Affirmative Action Employer of Females/Minorities/Veterans/ Individuals with Disabilities.


Organizational Department:

Schedule: Full Time

Education: Bachelor's Degree

Career Level:

Location: Chicago IL - Chicago, IL 60602 US
Houston TX - Houston, TX 77027 US
New York NY - New York, NY 10007 US
San Francisco CA - San Francisco, CA 94108 US
Washington DC - Washington, DC 20005 US (Primary)

Job Description:

The Support Center Analyst provides support, testing, and documentation as it relates to IIE's collection of business applications including Customer Relationship Management (CRM) systems, applicant management systems and web content management systems to support IIE's programs.

Essential Functions:
Provides technical and functional support of existing business applications at IIE.
Performs and coordinates various system and user acceptance testing of business applications.
Prepares system documentations, including user procedures and guidelines as well as system modifications.

Job Requirements:

Education and Work Experience:
Requires a Bachelor's degree in order to apply a working knowledge of the theories and principles in a specialized field or work discipline.
Requires at least two years of related work experience.

Knowledge Skills and Abilities:
Strong written and verbal communication skills
Excellent organization and document creation skills with attention to detail
Ability to work occasional non-standard hours including weekends and evenings

Work Conditions & Physical Demands:

Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Travel: None



PI125811352
Posted: 2020-11-07 Expires: 2020-12-09

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Support Center Analyst

Institute of International Education
Washington, DC 20005

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