17 days old

Supervisor, Customer Service

Norfolk Hardware & Home Center
Mattapan, MA 02126
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Big enough to serve you, small enough to know you.

Norfolk Hardware is locally recognized as a high service hardware store that has been recently renovated and expanded. The store is currently looking for a Front End Supervisor who's engaging, enthusiastic, but can also lead and serve as a mentor to the Front End staff located in Mattapan.

Essential Duties and Responsibilities

Serve as main point of contact for customers and front end customer service representatives by being present on the floor.

Coach, train and develop cashiers to ensure customers receive outstanding and quick checkout service.

Evaluate and ensure efficient operation of the registers, expediting price checks and supporting front end with customer transactions.

May perform checkouts as needed based on staffing level and customer volume.

Participate in the interviewing, selection and training of new Front End cashiers.

Complete performance evaluations and address areas for improvement to focus on continued growth.

Ensure adherence to company policies and use corrective action process to address deviations as needed.

Review staffing levels based on forecast sales volume with a focus on payroll cost control.

Ensure checkout and register area is well maintain, organized and stocked. Work with store manager to identify impulse items for display.

Address customer complaints as needed.

Monitor checkout process and activity to minimize shrinkage.

Identify opportunities for process efficiencies and work with other supervisors for collaboration.

Knowledge, Skills and Abilities

Clear and persuasive communication skills to direct staff, implement store policies and serve customers.

Active listening skills to support strong problem solving and conflict resolution skills.

High level of focus on teamwork and management skills.

Education and Experience

3+ years retail management experience

Associate's degree in business management or related field, desired

Experience working with multi-cultural workforce

Bi-lingual (Spanish, Portuguese) desired

Experience in variety of retail roles (supervisor, cashier, stock)

Physical Requirements

Able to stand for long periods of time

Able to lift 50+ lbs.

Able to work weekends


Posted: 2021-02-18 Expires: 2021-03-22

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Supervisor, Customer Service

Norfolk Hardware & Home Center
Mattapan, MA 02126

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