17 days old

SSD Customer Engineer - (Staff / Senior Staff / Principal)_Houston

Samsung Semiconductor, Inc.
Houston, TX 77002
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Samsung Semiconductor Inc. (SSI) is advancing the worlds technology. As a leader in Memory, System, LSI and LCD technologies, our US teams contribute to breakthroughs in 5G, SOC, memory and display. By seeking the diverse perspectives of our counterparts around the world, we collaborate to make a global impact. We are looking for team members who share our commitment to learning and growth as well as our desire to build personal connections along the way.

SSI is headquartered in the heart of Silicon Valley and is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the #1 employer in the world (Forbes, Oct 2020) and top patent-holder in the U.S. Want to advance the worlds technology with us?


Samsung Device Solutions America is seeking a motivated Customer Quality Engineer to support Tier 1 customers for SSD products. This is a B2B customer facing role responsible for managing all aspects of customer key concerns related to Samsung SSD manufacturing and product quality, specifications, compliance and ad hoc inquiries.

General Responsibilities:

  • Quality Engineering Support for Tier 1 SSD customers and their ODMs
  • Work with customer to develop and then publish weekly reports to track RMAs, DPPM of SSDs, Failure Analysis Turn-Around-Time, and other quality metrics.
  • Support efforts to deploy Telemetry data gathering for the purpose of predictive failure analysis.
    • Integrate predictive failure data with other Quality metrics.
  • Manage Product Change Notices and Firmware Change Notices for all SSDs qualified for customers applications.
  • Quality and Problem management from Customers
    • Organize technical communication in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
    • Manage rework activity when necessary
  • Factory audit and Customer Satisfaction Index collection for quality & service improvement
    • Factory audit support as per customer request to get production qualified
    • Collection of customer satisfaction index for continuous quality and service improvement

Minimum Qualifications:

  • Bachelor of Science in Electrical Engineering (or related engineering degree)
  • Direct experience in one or more: SSD design, development, application, qualification or closely related skill set.
  • Five years of experience in Semiconductor Quality or Engineering role.
  • One to two years of experience in a B2B customer facing role supporting highly technical content.
  • Knowledge of storage based systems relevant to leading edge SSD products and applications.
  • Excellent collaboration and communication skills in a global environment is a must.
  • This role requires frequent communication with customers to understand their requirements and goals and then working with Samsungs Headquarters Quality team to communicate and align on these goals.

Preferred Qualification:

  • Prefer experience with qualifying/validating SSD or Flash Technology products.
  • Prefer experience with embedded system firmware w.r.t. SSD products.

Additionally, we look for the following universal qualities in all candidates:

  • Resourceful Achiever: self-driven and proactive, you apply logic and reason to effectively solve problems and manage risks.
  • Avid Learner: you eagerly take on new challenges and seek out opportunities to grow and stretch
  • Passionate Owner: you are energized by your work, taking ownership and delivering results without ego
  • Committed Collaborator: with a positive attitude and commitment to get to the best result, you welcome ideas from others and drive processes forward in an inclusive manner

Job Title: SSD Customer Engineer - (Staff / Senior Staff / Principal)_Houston

Requisition ID: 40092

Location: Houston, TX



Samsung Semiconductor Inc (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- one of the largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays. SSI is an Equal Opportunity Employer. It is SSIs policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.

Learn more about Samsung Semiconductor here.

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Samsung Semiconductor Career Page

Posted: 2021-02-15 Expires: 2021-03-19

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SSD Customer Engineer - (Staff / Senior Staff / Principal)_Houston

Samsung Semiconductor, Inc.
Houston, TX 77002

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