28 days old

Specialist IS Business Analyst

Thousand Oaks, CA 91360
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Job ID: R-114855
Location: Thousand Oaks, CA, US

Amgen is seeking a Specialist IS Business Systems Analyst to join our talented Global Commercial Operations IS (GCOIS) team at the Amgen Thousand Oaks. We are looking for a Technical Business Analyst with a proven versatile skillset, including technical acumen and excellent learning agility with the ability to lead joint discussions requiring innovative technological solutions to complex business problems. The Analyst will bring to bear a combination of prior experience, problem solving skills and client engagement skills to drive business strategies to successful outcomes.

This role will be part of Customer identity management product team and partnering with business teams to deliver on key Customer 360 initiatives, core transformation projects, and Agile ceremonies. You will be working with multiple teams across the IS commercial ecosystem to improve technology and strategic initiatives that are key to Amgen's future performance. In this role you will drive improvement opportunities, implementation, and realization of world-class commercial Platforms and Product Teams. This position will establish partnership and communication channels with multi-functional teams that include business users, external business partners, vendors, and cross-IS teams to deliver on key business initiatives.

Key Activities of this role includes:
  • Drive and advance Global Customer Identity management and Customer experience capabilities.
  • Improve solution approach based on Agile standards and global standard methodologies
  • Collaborate closely with multiple levels of leadership as well as peers to build alignment and advance initiatives
  • Work closely with the Business teams and staff to ensure consistency when delivering capabilities and outcomes
  • Lead teams to conduct Business Analysis to identify business needs by partnering with commercial business teams to enable or improve customer engagement & identity platforms.
  • Ensure effective communication between business teams, technical staff and vendors to analyze commercial needs and implement solutions.
  • Provide technical support & training for Customer Identity management platforms.
  • Serves as a lead on project teams, as project manager for small initiatives and typically a workstream lead for larger projects.
  • Helps to track problems and issues and their resolution. Interacts and reports progress to senior business and IS leadership and escalates as appropriate.

Basic Qualifications:

Master's degree & 2 years of Information Systems experience OR

Bachelor's degree & 4 years of Information Systems experience OR

Associate's degree & 10 years of Information Systems experience OR

High school diploma/GED & 12 years of Information Systems experience

Preferred Qualifications:
  • Experience in Global Commercial Pharmaceuticals, Biotech, and/or Life Sciences
  • Knowledge of Identity access management (IAM), Master Data Management (MDM), CRM systems (Veeva, Salesforce), Data Quality tools , Reporting, Web, Marketing Cloud and Integrations.
  • Strong data analysis and reporting experience by using analytics, visualization and database technologies
  • Ability to work in a changing environment, under pressure, balancing multiple projects simultaneously.
  • Problem-solving capabilities and ability to use constraints as opportunities.
  • Working understanding and experience of Agile, Scrum, Design Thinking, and Lean Startup principles.
  • Expertise in translating business requirements to technical requirements and recommend solutions!
  • Demonstrated ability to coordinate/lead multiple projects/activities with competing priorities.
  • Strong verbal, written, interpersonal communication and presentation skills and ability to communicate with Business users in non-technical language!

Join Us

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

We understand that to successfully sustain and grow as a global enterprise and deliver for patients - we must ensure a diverse and inclusive work environment. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


Posted: 2021-04-14 Expires: 2021-05-16

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Specialist IS Business Analyst

Thousand Oaks, CA 91360

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