27 days old

Solutions Consultant Encompass

Campus Management
Boca Raton, FL 33433
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  • Job Code
    129931092
Campus Management

As a member of the Professional Services team, the Solution Consultant works directly with Anthology clients to ensure their usage of Encompass follows best practices, maximizes adoption, and plans for scalability. The Solutions Consultant engages with clients in a variety of different roles including requirements gathering, project documentation, project scoping, software configuration, testing, project delivery, consulting, product demos and support. Playing primarily a production role, the ideal candidate will use their excellent communication skills in combination with knowledge of the Encompass software platform to understand clients needs and deliver solutions. This position requires a mixture of project management, organizational, problem-solving, advisory, and technical skills. The consultant must be proactive, self-starting, professional, able to travel, willing to work extra hours, and strive for consistent high-quality results.

Responsibilities:

  • Become proficient with the Encompass software platform as subject matter expert
  • Assist new & existing customers with implementing, enhancing or expanding their Encompass site
  • Strategically configure, test, document, and educate Customer on Encompass
  • Communicate across the Professional Services team and Client teams to ensure satisfactory results
  • Develop positive client relationships, driving client product adoption and success
  • Plan, manage, and deliver a variety of different types of services
  • Lead workshops & consulting sessions with customers to ensure best practices and scalability
  • Support technical communication with clients on assigned projects
  • Document client configurations and projects
  • Accurately track project progress and project time
  • Update and organize web-based knowledgebase and support portal

Competencies:

  • Establish a positive, professional relationship with client staff; inclusive of professional demeanor, conduct, and appearance.
  • Establish proper communication channels with client personnel and respond appropriately to all client concerns/requests.
  • Exhibit exceptional analytical and presentation skills and be able to communicate findings in a clear and concise manner to both technical and non-technical audiences.
  • Demonstrate strong analytical and logical thinking skills.
  • Be a results-driven self-starter who takes initiative, solicits and listens to feedback, and can work independently in a rapidly changing environment.
  • Works proactively and cooperatively in a team environment to accomplish project deliverables within a defined schedule.

Knowledge/Skills:

  • Excellent interpersonal and presentation skills with strong verbal and written communication
  • Proven effective listening skills.
  • Must be comfortable interacting with customer and company staff at all levels.
  • Must be a people person with strong written and verbal communication skills.
  • Thrive in a fast-paced environment with ability to prioritize and multi-task
  • Strong organization and project management skills.
  • Ability to work and stay connected with various internal and external cross-functional teams
  • Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
  • Must be detail-oriented and focused on the end goal of enabling clients to successfully use Encompass.
  • Conduct/participate in status team meetings.
  • Provide Project Manager and client management with ongoing progress reports according to the project charter, or at minimum on a weekly basis.
  • Understand and adhere to established project management policies and procedures including meeting project budgets and scope, project status reports and project documentation.
  • Contribute as appropriate to the development of project scope and structure.
  • Contribute to the management of the project goals and client expectations.
  • Notify Project Manager of potential new business opportunities.
  • Ability to work independently or as part of a team to accomplish assigned tasks.
  • Proficient in Microsoft Office applications.

Education:

  • A bachelors degree in finance, business administration, information technology, or related field
  • Experience in alumni/constituent relations, fundraising or marketing/communications experience, preferably in higher education.
  • Familiarity with the Encompass product suite is a plus
  • Knowledge of web-based programming concepts, including HTML and CSS and database concepts.
  • Experience with content management systems (CMS), email marketing systems or customer relationship management (CRM) is a plus.
  • Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training.
  • Proficient in all Microsoft Office applications. Experience with project management software preferred.
  • Previous experience with consulting on other software applications such as database and reporting programs preferred.
  • Ability to adapt easily to working with new technologies.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI129931092
Posted: 2021-02-06 Expires: 2021-03-10

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Solutions Consultant Encompass

Campus Management
Boca Raton, FL 33433

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