1+ months

Solutions Architect and SME - Enterprise IT (EIT) and IT Service Management (ITSM)

Next Tier Concepts
Vienna, VA 22182
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  • Job Code
    108955386

Next Tier Concepts

Job ID 2019-1534


Overview

NT Concepts is seeking a solutions architect and subject matter expert (SME) in large-scale Department of Defense and Federal Civilian Enterprise IT (EIT) and IT Service Management (ITSM). As a solutions architect, you will develop technical solutions to address customers' EIT and ITSM needs.

Responsibilities

  • Serves as a Subject Matter Expert (SME) in large-scale enterprise IT Service Management (ITSM) and enterprise IT solutioning.
  • Develops technical solutions, basis of estimate, and Enterprise IT architecture to address customers' large-scale Enterprise IT challenges.
  • Assists business development teams, including engaging with potential customers, to determine critical pain-points and discuss innovative ITSM and Enterprise IT solutions.
  • Assists management in researching existing business environment including trends, best practices and company preferred architectural frameworks and alliances to ensure that company services match business trends.
  • Develops technical and ITSM solutions that meet or exceed customer requirements while minimizing risk during execution.
  • Assists and supports client activities to eliminate gaps or inconsistencies in the initial solution, architectural design, deliverables, benefits and messaging.
  • Interfaces and participates in business development discussions across cross-functional teams and interfaces with internal and external stakeholders to ensure consistency in solution development and implementation.


Qualifications

Minimum Qualifications:
  • Bachelor's degree in computer science, information technology, or a similar technical field
  • SECRET or high security clearance.
  • Ten or more years experience of ITSM/Enterprise IT solution development and delivery management, with a minimum of five years of experience supporting the Department of Defense
  • Demonstrated experience in the following technical and ITSM areas:
    • IT Program Management experience
    • DoD Information Assurance (IA) and Cyber Security
    • Systems Engineering
    • Cloud Migrations (DoD or Federal Civilian)
    • Systems Administration and IT Infrastructure Management
    • Helpdesk Management
    • Configuration Management
    • Other ITSM areas such as VTC/SVTC/AV and Secure Teleconferencing Support
    • Continuint of Operations Planning
    • Large-scale Network Operations and Sustainment
    • LifeCycle Management
  • ITIL Foundations or higher certification
  • Excellent communications skills and the ability to engage with senior management, potential customers, and engineers to develop and sell solutions.

Preferred Qualifications:
  • Masters degree in computer science, information technology, or other related technical field
  • TS/SCI Clearance
  • 10 or more years experience of ITSM/Enterprise IT solution development and delivery for the Departement of Defense
  • Experience supporting DISA

#JT<br/><b>Next Tier Concepts</b><br/><br/><b>Job ID </b>2019-1534<br/><br><br><b>Overview</b><br><br>NT Concepts is seeking a solutions architect and subject matter expert (SME) in large-scale Department of Defense and Federal Civilian Enterprise IT (EIT) and IT Service Management (ITSM). As a solutions architect, you will develop technical solutions to address customers' EIT and ITSM needs.<br><br><b>Responsibilities</b><br><br><ul><li>Serves as a Subject Matter Expert (SME) in large-scale enterprise IT Service Management (ITSM) and enterprise IT solutioning.</li><li>Develops technical solutions, basis of estimate, and Enterprise IT architecture to address customers' large-scale Enterprise IT challenges.</li><li>Assists business development teams, including engaging with potential customers, to determine critical pain-points and discuss innovative ITSM and Enterprise IT solutions. </li><li>Assists management in researching existing business environment including trends, best practices and company preferred architectural frameworks and alliances to ensure that company services match business trends.</li><li>Develops technical and ITSM solutions that meet or exceed customer requirements while minimizing risk during execution.</li><li>Assists and supports client activities to eliminate gaps or inconsistencies in the initial solution, architectural design, deliverables, benefits and messaging.</li><li>Interfaces and participates in business development discussions across cross-functional teams and interfaces with internal and external stakeholders to ensure consistency in solution development and implementation.</li></ul> <br><br><b>Qualifications</b><br><br>Minimum Qualifications:<br><ul><li>Bachelor's degree in computer science, information technology, or a similar technical field</li><li>SECRET or high security clearance.</li><li>Ten or more years experience of ITSM/Enterprise IT solution development and delivery management, with a minimum of five years of experience supporting the Department of Defense</li><li>Demonstrated experience in the following technical and ITSM areas:<ul><li>IT Program Management experience </li><li>DoD Information Assurance (IA) and Cyber Security</li><li>Systems Engineering</li><li>Cloud Migrations (DoD or Federal Civilian)</li><li>Systems Administration and IT Infrastructure Management</li><li>Helpdesk Management</li><li>Configuration Management</li><li>Other ITSM areas such as VTC/SVTC/AV and Secure Teleconferencing Support</li><li>Continuint of Operations Planning</li><li>Large-scale Network Operations and Sustainment</li><li>LifeCycle Management</li></ul></li><li>ITIL Foundations or higher certification</li><li>Excellent communications skills and the ability to engage with senior management, potential customers, and engineers to develop and sell solutions.</li></ul><br>Preferred Qualifications:<br><ul><li>Masters degree in computer science, information technology, or other related technical field</li><li>TS/SCI Clearance</li><li>10 or more years experience of ITSM/Enterprise IT solution development and delivery for the Departement of Defense</li><li>Experience supporting DISA</li></ul><br>#JT<br/><br/> <img src="https://analytics.click2apply.net/v/wyPO7Psdq5YECJVoig14x">
Posted: 2019-04-03 Expires: 2019-06-04

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Solutions Architect and SME - Enterprise IT (EIT) and IT Service Management (ITSM)

Next Tier Concepts
Vienna, VA 22182

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