28 days old

Senior Desktop Engineer and Network Specialist

Intapp
Charlotte, NC 28202
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  • Job Code
    129846380

Position Title: Sr. Desktop Engineer and Network Specialist

Location: Charlotte, NC

This role provides technical support and consulting services on all IT related matters, including laptop and desktop hardware & software, peripherals, and desk and mobile phones. The role will also fulfill network administration duties including configuration and monitors of firewalls, switches, and WAPs. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a fast growing and highly dynamic environment.

What you get to do in this role:

  • Provide Level 2/3 technical support to the internal users of the organization. This includes incidents as well as service requests related to hardware and software
  • Determine and fix root causes rather than just treating symptoms
  • Record technical issues and solutions in our ticketing system
  • Maintain a troubleshooting tracking log ensuring timely resolution of problems.
  • Provide primary support on multiple applications such as MS Office, Outlook, Apple Mail, VPN clients, imaging software, and other applications.
  • Investigate and troubleshoot issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
  • Administer and provision network devices including firewalls, WAPs, and switches
  • Develop and monitor policies for the use of network resources
  • Design, lead, and implement strategic IT projects
  • Deploy computers and software via multiple imaging systems
  • Ensure that resolutions of issues meet and/or exceeds clients' needs
  • Perform daily monitoring of ticket, system status, and antivirus tools
  • Maintain user and computer records in AD and Cloud systems like Office 365 and Okta
  • Create documentation of processes for IT team and end users to improve internal processes and increase end user self-service
  • Provide support for Zoom video conferencing





In order to be successful, we need someone who has:

  • 4+ years IT experience, including technical training
  • Committed to providing excellent customer service, follow-through, and ongoing communication to internal customers
  • Expert knowledge of Windows operating systems and Microsoft Office suite of applications
  • Knowledge and experience working with firewalls, WAPs, and switches from multiple vendors
  • Knowledge of network concepts, protocols, and services including IPSec, VPN, NAT, DNS, and DHCP
  • Knowledge of network security best practices
  • Knowledge of Macintosh platforms
  • Excellent with procedural and process oriented documentation
  • Ability to communicate clearly with technical and non-technical audiences, both written and verbally
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Experience working in or supporting a call center or help desk environment
  • MCP, MCSE, or A+ Certifications a plus
  • Aptitude for learning
  • Strong communication skills and experience with working with team members in other locations
  • Good knowledge of various hardware types and form factors
  • Able to lift up to 50 lbs.
  • Demonstrated experience with Meraki, Sonicwall, and Dell firewalls, switches, and WAPs preferred
  • Bachelor's Degree in MIS or equivalent experience is preferred


PI129846380
Posted: 2021-02-04 Expires: 2021-03-08

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Senior Desktop Engineer and Network Specialist

Intapp
Charlotte, NC 28202

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